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You may want to try the 32 bit version of IE, I have seen issues with 64 bit version of IE playing havoc on Contact Center.

I am running Avaya Aura Contact Center 6.2 in an AML environment connected to a CS1000M Rls 7.5. I am working on getting Avaya Aura Offsite Agent up and running. I am able to log in into Avaya Aura Agent Desktop and select "Place and recieve calls using OTHER PHONE", then a call is made to my...

Thanks I had to eventually do that as well and now it installs just fine.

I have a question on how you are recieving your incomming FAXs. Do your FAXs come into the FAX skillset or in your E-Mail skillset? Do you have OPEN QUEUE turned on or off?

Has anyone had a successfull installation of XAMPP, TOMcat and Apache when trying to setup the Web chat server for AACC 6.2 CCMM?

So when you are in the Configuration section of CCMA, you are clicking on the drop down menu at the top that says "Add Server". Is this when you are getting the error?

So that I understand what you are doing. 1) You will be shutting down the server where CCMS 6.0 is running. 2) you will replace the hard drives with new ones. 3) Fire the server back up and install AACC 6.2 on the new hard drives?

I am also getting this message after loading the Linux Base 7.00, 7.00 Applications and Linux patches on a new install, (not on line yet). So, could I be getting this because because we loaded the apps SS, EM,NRS and SubMngr but have not configured NRS yet?

That is great to hear! But I thought Contact Center Multimedia could not be installed on a virtual server? Reason I am asking is that the book says the Avaya Media Server cannot go on a virtual server. I thought the Contact Center Multimedia server and the Avaya Media server were the same...

I had a problem just like this where ASM, TFE and VSM would not come up. But I am running Avaya Contact Center 6.0 not Avaya Aura Contact Ctr . The problem for me started after I updated my Microsoft hot fixes. My problem ended up being MS hot patches. Because I had Internet Explorer...

I am looking to install AACC 6.1 on VMWARE which is a virtual server. Has anyone installed AACC on VMWARE yet?? The configuration I am looking at is CCMS on one virtual server (stand alone) CCMA on another virtual server( stand alone) both virtual servers on the same physical server CC...

I was looking to see if anyone has installed Avaya Aura CCMS, CCMA and CCMM 6.1 on a virtual server. Did you use VMware? Are you having any problems? Are you using one NIC card or two NIC cards on the CCMS servr. Did you go co-resident or did you go stand alone for each application?

I am looking for a cell phone that can transfer from the cell phone carrier to my wi-fi once I step into my office.

Thanks for the reply I am hoping someone that is using CCMM 7.0 can reply as well.

Anyone using Contact Center Multi-media and multiplicity feature in 6.0 or 7.0? Multiplicity allows an agent the ability to take multiple im or email calls/questions. I am looking for the login procedure and if licensing is needed for the Multiplicity feature or is it just part of CCMultimedia...

Here are a list of commands found in one of Nortels NTP Nortel Communication Server 1000 Telephones and Consoles Fundamentals NN43001-567 however these show up as an "example" if it didn't use the word example I would feel comfortable using it. Is this the procedure that should be used? Four...

Does anyone know the NTP showing the steps for uploading the loadware for M3900 series using pdt? My system is at 4.50, Pentium 4 I have found the commands that would be used but not the actual steps for upgrading the loadware in "Telephones and Consoles Fundamentals NN43001-567. page 209

A short pause before "Welcome" audio has been put in place for now but a permanent fix is still sought.

Glad to hear you are out and about! We are using a T-1 off of a line side T-1 card to interface with the MPS500. The requirement was that the T-1 needed to be configured with AMI instead of B8ZS. The reason for the posting is because of an issue we are having with way the MPS500 IVR is...

Trying to make a comparison on how people have the Lineside T-1 TN configured that goes to their Nortel MPS500 IVR system. This replaced the Periphonics IVR system. Here is the config of the TNs going to my old Periphonics IVR. DES TN TYPE 500 CDEN 4D CUST 0 ERL 00000 WRLS NO DN 35701 3...