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We are running Call Center View 5.0.16 for real time reporting. In setting up a new user for such, my server has become "undiscoverable". Meaning, when launching CCV, creating a new profile, and then trying to search for the server, none is ever found. What has worked for years is to just put...

Just wanted to circle back around and report that the issue did seem to be incoming call routes were not all set up for 10 dialing. Once I put iXXXXXXXXXX, all seemed to work well. Thanks for everyone's input.

Spoke with carrier support and made some outbound test calls for them. Test calls from lines that show outbound callerID correct, others that do not. They claim that the lines that do not show callerID correctly are only sending out 4 digits. The lines that show callerID correctly are sending...

Ok, silly question, but would that be a setting on Avaya PBX or from carrier? If environmental to Avaya IP Office, what would that setting be? Thanks again.

Hello, Our set up is an IP Office 406 unit with IP 400 digital stations, running on version 3.2(17) and IP Office Manager 5.2. We traverse over two PRIs, of which 1.5 is utilized. The problem is that outbound called ID only workds sporadically. I have at least one phone which seems to broadcast...

Agreed, but regulatory compliance is the name of the game here and that mandates clean vulnerability scans. Unfortunately, POODLE triggers a vulnerability on Exchange to disable SSLv3. By doing so, I fear that I basically break my few Mac users. Although I can not locate anything officially...

I have a few Apple MacBook users with Outlook 2011, and connecting back to my Exchange 2010 server (essentially via OWA). Currently it all works fine. With the new POODLE vulnerability, it is recommended that SSLv3 be disabled in Exchange, and instead fall back on TLS. Does anybody have any...

Yes, under "Agents" on Delta Server, all users are correctly listed with names and correct device number.

Apologies, as I forgot to put in previous response that this is happening among two different computers and two different profiles. Just tried a new profile and got the same thing. Most directory numbers are showing as "Pilot Numbers" instead of the assigned name in IP Office.

Well, adding the extension does nothing for the issue, b/c it just lists the extension and "Pilot Number" for the name. When you add a Group to monitor, you can drill down in to that group to the individual users, but again, it is mostly a list of extensions with "Pilot Number" as the name...

We are running an older version of IP Office (3.2.17), and specifically for this question, Call Center View 5.0.16. When trying to monitor the activity of individual agents within CCV, we find that a majority of individual extensions show up as Pilot Numbers. Their names and extensions are...

The server side rule(s) is what I am hoping for, but where is that at? A hub transport rule doesn't seem like a very good/clean option because those are really just meant for rejection replies and my concern would be that the replay would carry an error with it as well. If not, can someone...

Am running Exchange 2010 on Window 2008 Enterprise R2. I have a shared mailbox that members of our call center have privileges to add to Outlook. So, since this is just a regular AD account with a mailbox, nobody ever actually logs in to it from a Windows perspective. Employees just add the...

I am trying to set up the monitoring of individual agents in Call Center View (v5.0.16). The problem that I am running in to is that all of my agents or lines are not showing up for selection within Queue Monitor > Queue Details > Director Number. When I do a DN search, I check every available...

Is Call Status part of CCC Reporting? Delta Server? Thanks

Yes, the provider has done non-intrusive testing, but I think all can agree that the more info you can provide them, the better. Thus I have a log of which incoming calls were static, and my hope was to correlate that with specific PRI channels to give to provider. Thus, this question regarding...

We are running IP Office 3.2(17), IP Office Manager 5.2(17), and CCC Reporting 5.0.21. For a long time now, we have dealt with static on our incoming calls. Our setup is two PRIs coming in to our facility and feeding IP Office (of which, only 1.5 are in use). The correlation is that when our...

I am tinkering with our GPO for Windows Updates on Windows 2008 servers. Our environment consists of 15-20 virtual Windows servers, and ideally I would like for updates to download and install at a specified time. Getting that setting right seems easy enough via GPO, but what I am trying to...

My Wallboard server and Voicemail server have ran for over 7 years on a physical Windows 2003 R2 box with little to no OS problems.

Is is 32-bit O/S