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Customer currently has IP Agent running on dozens of WinXP boxes, and no problems. Customer installed One-X Agent (2.5.00467.0) on a Win7 box. The phone is set up as a 606A1 (Callmaster 6) device. PBX is a CM 5.2.1. One-X Agent can log in with no problems. One-X Agent is seen correctly when...

I have 12 analog ports on my system that are used for outbound calling from an analog device. I need to restrict those 12 ports to be able to dial the local area code (616) only. I've set up a unique COR and made the Calling Party Restriction as both TAC-TOLL and ALL-TOLL and tried to narrow...

Thanks for the replies. @Surakmn, that's what I kind of suspected but didn't want to hear, if you know what I mean. That way people need to remember that there are 2 different numbers (internal/external) for the audio bridge. Like you said, though, that's the cost of not consulting with the...

I have been informed that a customer is getting 3,000 new DID numbers (720-xxxx). In trying to add them to the dial plan I see that 72 is the FAC for IMMEDIATE ACCESS CODE in the (it is an Multi-level Precedence and Preemption (MLPP) environment). Since 72 is seen as a FAC first, I can't add...

Is there a workaround for the number of digits available for the "route to" "number" field? I know there are 16 characters available...however...due to dialing sequence in Mexico, there is an extra digit, making it 17. To wit: 9 011 5215517542043 is the number I need to program for an...

About 3 years ago we upgraded to CM4.1/S8720s. We also installed IP SoftConsole for our attendant. The business partner installed the SoftConsole in a cloud of mystery, leaving us no information on how to affect changes (other than adding users). It has since been brought to our attention...

Thanks for the recommendation. I just made the change and will wait to see if it happens again. -DJ PlaZma Single-Handedly Keeping the 80s Alive! http://www.PlaZmaRadio.com

I'm not well-versed on the Toshiba Strategy IVP8 voicemail platform, but I've got a need to administer it. Does anyone have any experience with this? Does it require device-specific software to administer, or is it done via Toshiba's eManager software application? Any information would be...

You can do display errors and for Error Type: enter "18". It will list all devices that are busied out. -DJ PlaZma Single-Handedly Keeping the 80s Alive! http://www.PlaZmaRadio.com

Chuck, Great suggestions. I thank you. Off to do some troubleshooting. -DJ PlaZma Single-Handedly Keeping the 80s Alive! http://www.PlaZmaRadio.com

1a22ip, Thanks for the response. The Audix has been physically removed and all translations removed from the PBX as well. I thought about that as a part of my troubleshooting, which prompted me to do away with the Audix related translations. Still, it's apparent that it's the AVST turning on...

We recently upgraded from an old Audix to AVST CallXpress 7.91. Since that time MWI behavior has been erratic. More to the point, on random phones the MWI will stay lit after the AVST has called out to turn the light off. After leaving a message in a vmail box I observe the AVST call back to...

Thanks for the replies! We've got an S8720 with CM4.1. I was trying to get around completely denying stations from calling Agents. The thought process is to be "nice" and have calls to Agents routed to the agent's station automatically. I know it would be administered on a per-agent basis...

Ok, here’s the deal. (givens: Station 6525, standard voicemail. Agent 3999 has no Voicemail. CM 4.0) When we installed the call center it was set up so that it masked the 4-digit Agent extension when making in internal call. If Agent 3999 is logged in and calls someone it only says “Test...

I was afraid it was going to go that way. Thanks for the anecdote. TPTB will have me continue looking, but you'll generally find the best information from the people that have actually tried. -DJ PlaZma Single-Handedly Keeping the 80s Alive! http://www.PlaZmaRadio.com

Has anyone ever integrated Microsoft Office Communications Server 2007 with an Avaya CM4.1 for the purpose of conference calling and/or web meetings? If so, what kind of integration did you use and how difficult was it to put into place? Many thanks in advance. -DJ PlaZma Single-Handedly...

We have a very robust package in place called Virtual Observer. We currently have 48 station recorded (station-side) and a very reasonable package. -DJ PlaZma Single-Handedly Keeping the 80s Alive! http://www.PlaZmaRadio.com http://plazmaradio.serveroom.us:9652/listen.pls

Afternoon, all! Interesting problem here. I have 7 users who are using Message Manager to retrieve fax messages that are being delivered via 7 different Toll Free numbers down a 96-member trunk group. All are set up as VDNs directed at a Vector using the Messaging step to the Audix hunt group...

Have the user check out Outgoing messages as well. If they routinely log into their voicemail box and record messages for others it keeps a copy in the Outgoing folder. In the Audix list meas sub day xxxx will show you how much space is being utilized for a specifer subscriber. -DJ PlaZma...

Only Avaya can change the transfer restriction from Subscriber to Digits. -DJ PlaZma Single-Handedly Keeping the 80s Alive! http://www.PlaZmaRadio.com http://plazmaradio.serveroom.us:9652/listen.pls