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Hello Everyone, Gonna give yo the complete story. We had (2) Pri's from Paetec/WIndstream out of Manhattan that were in a 5ESS switch. Since super storm Sandy we decided to move these (2) to Newark,NJ same carrier but G9 switch. We have had multiple issues like error 5525 regarding caller id, we...

Hello Everyone, Recently moved circuits from one location to another and we are now experiencing issues even though everything on carrier side is supposed to be the same. We first started receiving error 5525 and were trying to figure out what was causing that. In trying to figure that out we...

Hello KCFLHRC, I am aware of what the error is and believe the problem to be on the CO but they say they have no idea what the issue is and if they or we need to make changes. The G9 is the switch that the circuits are on at the carrier. The circuit is setup as NI2. I have been unable to come up...

Hello Everyone, Trying to figure out a problem we are having after moving circuits to a new switch. We moved are circuits to a new location and as a result they moved from a 5ESS to G9. After the move was completed we did not have any errors till we realized we were not getting caller id...

Hell Ghtrout, I did some more research and found that our current hardware company for paging had equipment to convert it and run it over our data network to that building where we could then convert it back and feed it into the speakers. They also have something that will allow us to do the...

Hello Everyone, We have a dept. that is moving into a outer building that currently has our phones but their is no intercom/pa system and no panic buttons which this dept. currently has. Can anyone recommend a PA/Intercom system to remotely tie into our pbx and panic button that works with a...

Hello Everyone, I noticed the the Volume Shadow Copy service is disabled on our box and is throwing errors, this was setup like this by our vendor is this normal? Thanks, Jim

Hello Everyone, We are having and issue where our Callpilot is throwing Slee codes etc. and the engineer say's it is because we have Spanning Tree and Port Fast set. Yet in the below documentation from Avaya it states that it is okay if the Port Fast option is enabled. Can anyone tell me if they...

CS1000 Callpilot Contact Center

Hello Everyone, We keep getting the following types of error's and have been working with our vendor and he had been working with the engineer's. They are now telling us it is because we have spanning tree turned on our switch's but the documentation say's that this is okay as long as Port Fast...

Hello Everyone, After Hurricane Sandy we realized we were not really happy with our current setup. We are making some changes with our circuits but just wanted to get some feedback on the following. We currently have roughly 60 POTS lines with analog phones sitting out in various depts. and we...

Hello Everyone, Trying to find the best report to track not ready time by agents. Thanks in adavance, Jim

Thanks, dont' know what I was thinking. Thanks again, NortelOpt61

Hello StanleySteamer, I have run that report for the SDN and get no data. I have run that reprot for other SDN's with voice tree's and get data. The SDN I am looking to run the report on is also tied into a Contact Center queue, could that be why I am not getting any data on it? Any idea what I...

Hello Everyone, Trying to identify a report that will tell me how many selections were made for each option on a voice tree? I.E> Press <1> for medical records Press <2> for the file room Press <3> to leave a message etc. The manager of the dept. wants to idenentify what selections are not...

Hello Everyone, Been trying to find some manuals, pdf's and/or cheat sheets for Contact Center 7.1. Any suggestions? Thanks, Jim

Hello Everyone, I am trying to come up with a solution for the following and I am coming up blank any idea's? I have a dept with 7 sets that currently have (2) DID'S and (4) rollovers on each. For example: 6500 7500 6501 7501 6502 7502 Currently 6500 and 7500 are MCR and they do not...

In this instance the PRI and the faxes are in the same cabinet.

Hello Everyone, The vendor has looked and ruled out any patch or lack of patches. In testing I found that this is only happening on one of three t1's. No changes in the Pbx have been made to the t's. The carrier tested and did not see any issues and then had Verizon out to test and they did not...

Hello Everyone, Cs1000 rel 6 We recently starting having a issue with faxes, modems, credit card terminals failing randomly. I have checked the devices, tried different cards etc. Had carrier check circuits etc. and have come up empty. What I do know is I can swap a fax that is failing to send...