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If the S8710 restarts, will the attached stations lose their call forwarding administrations? For instance, if station 7300 is currently forwarded to 7727300, will that be erased after the system does a restart?

That three second delay is an unfortunate drawback in high-volume call centers. The solution lies in the information used to make the decision. for high volume centers (taking 1 or more calls per second) I would stay away from agent measurements and stick with skill-based measurements. The...

We have Nortel Symposium on ICM 4.6 and experience the same thing. We have dubbed the coniotion to be "Agent Synch Issues" We primarily use Route Select nodes in our scripts, so our solution pertains to those nodes. We keep a value in every consider IF statement that looks for two or more...

After re-reading your email, I realize that my solution is a little off-track. (Plus, I can't spell worth a d@$#) You should create the primary key of your table to have the Site Name WITH the ANI. When you do your search, have as many DBLookup nodes as you have sites. Let each DBLookup node...

Here's the problem: The DB Lookup node will only search through the Primary Key column in your table. When it finds a patch, the other columns are available to you as variables in the Database.[table].[column] object. My soluiton would be to create your table with the Site Name AND the dialed...