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  1. AtariFX

    One-X Windows Client

    So, we're using the One-X portal now, which is web based. Isn't there a windows client as well? Wondering if there are pros/cons to each. Thanks.
  2. AtariFX

    Firmware and SBM24 Sidecar

    Rebooted and updated server bios as well - no luck.
  3. AtariFX

    BRURI - This is torture.....

    Thanks. I will try that over the weekend, looks like it's an easy process. I appreciate the suggestion.
  4. AtariFX

    BRURI - This is torture.....

    Backup/Restore of the Phones. I'm looking for the location of the 9608 backups so I can troubleshoot issues I'm having. Issues: Phones get stuck at "retrieval in progress" unless I comment out the BR option in settings. I'm looking for info on my phone backups. Where is this info saved? What...
  5. AtariFX

    Firmware and SBM24 Sidecar

    Sounds like a good idea. I will do this over the weekend.
  6. AtariFX

    BRURI - This is torture.....

    I'm so confused. Out new IPO is awesome. It was installed last May. Since then, everything has been wonderful except there's issues with our Backup/Restore. If I comment out the BRURI area in my settings file, all my phone work wonderfully. But - why do I have to do that? When backups/restores...
  7. AtariFX

    Firmware and SBM24 Sidecar

    Since upgrading our 9608 firmware to 6.8.102 we are unable to display the free/busy red lights on any of our SBM24 sidecars. The names are lit, but the free/busy activity is not available (red lights). Any ideas?
  8. AtariFX

    9600 Phones Backup/Restore Location

    We're using the IPO for backup/restore. I guess some people use a utility server? We don't have anything besides IPO and a V2 chassis. Anyway, I'm troubleshooting backup/restore issues with our 9608's and I'm getting really frustrated at the number of issues we've had with these phones. How do...
  9. AtariFX

    SIP Domain - Switch from IP to Hostname

    Yeah - I totally had a manual 46xx file from v10 that was still there so none of my settings were updating...... damn. All good now. Thanks.
  10. AtariFX

    SIP Domain - Switch from IP to Hostname

    When I go to my 46xx settings file, my SIP domain and all my URL's refer to my IPO local IP address and not the FQDN I'm using. I have phones.company.com as my SIP domain and my certificate is installed by name and is working AOK. I can't figure out where to change this.
  11. AtariFX

    46xx.txt settings file

    Sorry - let me rephrase: I've been looking into some of the issues I've had with my new IP Office on-prem system (10.1). One thing I noticed is that in my 46xx settings file, I keep seeing a reference to: SET BRURI "http://10.80.0.5:80/user/backuprestore/" When I brose to that URL, I simply...
  12. AtariFX

    46xx.txt settings file

    The 2 links I provided explain the issue.
  13. AtariFX

    46xx.txt settings file

    I've been looking into some of the issues I've had with my new IP Office on-prem system. One thing I noticed is that in my 46xx settings file, I keep seeing a reference to: SET BRURI "http://10.80.0.5:80/user/backuprestore/" When I brose to that URL, I simply get "/system/ or /user/ URI Not...
  14. AtariFX

    Buttons Not Working Randomly

    Sorry - I was quoting the person above.
  15. AtariFX

    Buttons Not Working Randomly

    The phones communicate with IPO using UDP port 1720, it looks these are blocked periodically. Run monitor and select H.323 to observe. A wireshark trace on a mirrored port of a not working IP set may be needed as well. I have seen funny things happen on Cisco switches in combination with...
  16. AtariFX

    Buttons Not Working Randomly

    Correct. Just phones. The IP OFfice is issuing DHCP. "that issue are usually caused" - I can't seem to find any other cases of this issue online. Do you know of any other threads I could reference?
  17. AtariFX

    Buttons Not Working Randomly

    They are on the same subnet. 10.80.0.0 /22 Gateway internally for these devices is a Cisco catalyst layer 3 switch. IP Office is 10.80.0.5 DHCP Range for the phones starts at 10.80.0.100-10.80.2.254 POE is fine, no power issues.
  18. AtariFX

    Buttons Not Working Randomly

    Assuming IPO and phones are on different subnet? No they are on the same subnet, they're on the same (but seperate) LAN inside. No firewall inside.
  19. AtariFX

    Buttons Not Working Randomly

    So here is what happens: https://youtu.be/DvcHSYkezV4 Phones are 9608 They are H.323 Firmware is 6.6604 IP Office Server is on Prem (IP Office R10.1.0.3). This happens to about 4-5 phones per day. Usually, 3-4 reboots fix the issue. Shortcodes work fine. Total of 300 phones. Really random...

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