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You can call forward the first ext to the second extension on a no answer and then call forward the second extension to voice mail on a no answer. I am no positive but it should then go to the first extensions voice mail. The only problem is that this will occur all of the time, and if someone...

Yes they are cause codes, and if I interpret it correctly the carrier is trying to send the call to a channel that is in use. The carrier has said that the issue is that the switch is rejecting the call even though during time of low call volume the calls connect fine. That’s why I am...

I have a client with a MICS running 7.1 and three Pri circuits. They have been having a problem with incoming calls for about a month and a half. I have swapped out the DTI cards, replaced the software and the problem is still there. The carrier did some more testing over the weekend and came...

I am going out to the site tomorrow and will print out one of the path's programming. Dan Schollian www.incomminc.com

The problem is occurring with both users and ACD paths. On about four or five occasions users were sitting at their desks when their message light began flashing. They checked the message, which had just arrived however their phone never rang. The ACD agents also experienced the same problem...

I have checked with the customer and the ACD agents are not in a make busy. Also the calls that go straight to voicemail do just that. The caller goes straight to the users mailbox when calling the users DID. I started a trap on the PRI circuit to see if the carrier is sending unusual or...

I have a client with a MICS running 7.0 and three pri circuits. They have been having problems with callers getting busy signals but only when they call 800 #'s. I have swapped out the DTI card and replaced the software. The lec says the problem is in the switch and has convinced the customer...

I have a client with a 200 ICP running 3.1.0.22. They have a local PRI for incomming and local callin and a L/D PRI for L/D calls. They also have 10, 800 #'s. Eight of them ring into ACD paths and the other two point to their main number. The problem they are having is that a few times...

I have a client the has a MICS running 7.0 XC software, three pri circuits, stand alone NAM and stand alone ACD NAM. Incomming calls to 800 #'s intermittently get a fast busy or a message that the call cannot be completed as dialed. If they call the local DID that the 800 points to the call...

It is using dnic integration into a sx 200EL. I went out threre today and discovered that when a user accesses theie voice mail box and enters their password before the attendant is finished prompting them for it, it is not recognized. If they press 8 for user options and then press 4 for...

From what I am being told, when the user presses P to play a message there is a 3 to 8 second delay before it responds. Also one user tried to change their greeting and when they pressed G in user options the system waited about 10 seconds and then disconnected the user. I am going on site...

Thanks Panda, the customer ran both the offline and the online verify, still running slow. I am not sure if there is not something running in the background eating up memory. All of the features and functions work correctly, just takes forever. The other thing is that it only is affecting...

Does anyone know if there is a defrag utillity for the hard drive in the nupoint. I have a customer that is telling me that the voice mail is running very slow. When you press a key to listen to messages it takes any where from 3 to 8 seconds to respond. I had him do the offline verify to...