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Great! Thank you! I should have known that, but it was not coming to me. After doing the listing of CDN, I was able to out two separate CDNs that were causing the issue. I was then able to out the ACD. All good! Thank you very much! John

I am trying to remove an old ACD from our system and having issues. I searched and found other threads discussing this issue, but following those threads I have not had any luck deleting the ACD. Here is what I am seeing: >ld 20 PT0000 REQ: prt TYPE: dnb CUST DN 1020 DATE PAGE DES CUST 00...

LittleMaster, Thank you! That did the trick! I increased to 850 to see if I could add more and it is working again. I appreciate the help! John

Joe, thanks for the response. I am not sure what that would be. John, I get the following when trying those commands: >ld 86 ESN000 MEM AVAIL: (U/P): 46140405 USED U P: 5093570 396102 TOT: 51630077 DISK SPACE NEEDED: 517 KBYTES REQ chg CUST 0 FEAT I do not see the option of TYPE. FEAT...

I need to add additional steering codes into our Nortel PBX as we move to a new phone system. I appear to have run out of steering codes. How do I add more? I am doing the following steps: >ld 87 ESN000 MEM AVAIL: (U/P): 46140405 USED U P: 5093570 396102 TOT: 51630077 DISK SPACE NEEDED...

Thank you! That was much easier than I was trying to make it. That did it! Thank you! John

I need assistance with disabling a setting that was set for a DN. I had used the following commands: >ld 87 REQ new CUST 0 FEAT cdp TYPE dsc DSC 1152 FLEN DSP RLI 0 NPA NXX DSC I need to reverse this process as DN 1152 is a hot dial for our help phones on campus. We are moving over to a new...

Thanks! This was helpful. I discovered that trying to call my cell phone it is passing through as +000000. I am trying to toggle CLB to see if that resolves that issue. Working with our vendor to see why numbers that are privacy would not be inserting our main number. I confirmed the CLID is the...

We made a change on Monday evening from PRI lines for our phone service to SIP. The majority of phones are able to call 800 numbers. However, I have a few that I know about currently that do not work. I am trying to find in the programming what is causing the issue. We have some analog credit...

I will share that with them when they arrive on campus. Thank you!

We want to block the incoming call to all of our campus numbers. The calls are primarily calling one specific number that is not part of a ACD, but a direct dial number for a department. Ok, I wanted to make sure there was not something I could do to get this to happen. We will wait for AT&T...

No, we use to have Symposium Call Center, but we moved to Contact Center Manager back in 2012.

Our police department has requested that we block a incoming call from a specific phone number. The call is coming from a mental institution and legal actions are going through to prevent the calls. However, they have requested that the number be blocked from calling any of our numbers. We...

Thanks for the suggestions. I will check out those places.

We have about a 100 phones (3902, 3904, and IP2002) that have bad displays. Other than trying to sell them on eBay, does anyone know of a vendor that will buy the phones? I checked with one vendor after doing a Google search, but they had a minimum of $10,000. Any suggestions for getting some...

Ok, I will check into firmware of the phone to see if that is the problem. The button does nothing no error or anything on the phone. If anyone else has any ideas, please let me know.

Thanks! It appears it is our GUI to the switch that is not showing that key for the IP2002 phones. I did remote to the switch and confirmed that key 16 is programmed as "MWK 1700". Below is a listing of the programming. I set it again just to make sure it was programmed. Still the MSG/Inbox...

I am trying to figure out how to make the Msg/Inbox button work on our 2002P2 phones. We have 3902 and 3904 phones which have Message buttons that work and dial into our voice mail system. I am not having any luck programming the IP2002 phones to do this too. I have tried putting MWK 1700 on...

I do not believe the phone firmware has changed. I am not familiar with FSUM. They have been using the same phone at that DN for years and suddenly it stopped. Any help on checking the firmware version?

Yes, we went through the options on the phone to check settings too. We put a new phone there temporarily to see if that was the problem and still would not keep call logs. I have not been over to check it myself, but I had one of my staff over to check through the options. I am going to go...