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I have several new 5330E phone that will randomly indicate an off hook condition. When checked they are on hook with no feature programmed IE DND or call forwarding. This just started after upgrading to 8.0 Anyone have any ideas as to the cause?

I need some help. The recent Microsoft updates have Broke web access to Mitel Collab Advanced and Nupoint PWG. Neither IE or Firefox work. I have removed the Update KB3172605 previously listed that affected the UCA client. Nupoint 16.2.05.01 Mitel Collab advanced 5.0.2.17-1 MAS 5.0.216.0 MSL...

It is on all 200+ phones. We are using cisco 3750 POE switches. It was not an issue with the 5324 sets

The LCD display is fine, it is the line button LEDs that are the issue. It is so bad that on some sets they can't be seen at all.[shadessad]

Has anyone had complaints about the LEDs on the 5330 set not beeing bright enough? In a well lit room they are hard to see. Is there any way to increase the brightness of the LEDs? Is this a POE problem?

Lundah Thanks

Lundah, please post the sip settings used for both the Mitel and the Clearone vh20. I have one that I can not get to work

Lundah and you post the Mitel SIP settings used and the VH20 settings used. I have a VH20 I can't get to work

I need to setup a large class room for webinars that use a telephone to provide the audio portion of the presentation. I will also need the ability for the attendees to interact with the presenter over the phone. A Polycom conference phone is not sufficient for the room size. Ideally I would...

I am having problems with a Clearone VH20 conference unit behind a 3300 ICP. On incomming calls there is no audio to the caller, we can hear them fine. On outgoing calles it works fine audio both ways. The support staff @ Clearone say it is a Mitel issue. Any one have any suggestions? I am...

kwbMitel, faxes in ststem A work

There are No Fax over IP t.38 Licenses in either system

The trunking is IP/xnet Where am I looking for the compression settings? Also the PRI is connected via a NSU not an on board T-1.

I am having a problem with a fax line that I cannot figure out. Here are the details. System A & B are both 3300 ICPs running on 6.0, the systems networked VIA IP trunks. System A has 3 PRI trunks that the DID numbers come in on. The fax machine with the problem is in System B on an ONS card in...

And the answer is Shared System Options Maintain Original Forward Or Reroute Reason set to YES

Here is an update to my reroute problem After adjusting the call forward no answer and no answer recall timers for each COS (device, IP trunk and voice mail port) in each system with no change in function. I changed the transfer to number in the Nupoint from 4745 to my phone 4814 in system B...

Kwbmitel, that was going to be my next move.

I am having an issue with call rerouting. Here are the details I have three 3300 ICP systems 6.0 networked via IP trunks that share a common Nupoint Voice mail system. System A’s main number 5700 a DN programmed as a single line key on a set reroutes always to voice mail where the mailbox is...

How do I get the Mitel Collaboration Advanced password to sync with the Collaboration Advanced in UCA. I have a MAS server 5.0.208.0 running Mitel Collaboration Advanced 5.0.2.17 and UCA 6.0.220.0. If a user accesses the web portal for Collaboration Advanced with the login and password provided...

I am converting our 5 3300s 4.0 to SDS for a pending upgrade to 6.0. The VAR tells me that all numbers need to be in the directory and not to use the local only directory as stated in the pre migration check. Is this information correct?