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Hello all, First, thank you for your time. I really appreciate this resource. Second, I am looking for some quality documentation with user-friendly instruction on how to generate reports using CMS. It seems pretty simple but I'm having a very hard time finding something worth using or...

Interesting discovery (I'm new to Avaya, sorry) is that you cannot update labels remotely but if you duplicate a station, it will move the labels as well as the button assignments over to the phone you're duping to. My biggest mistake was showing the Help Desk i could do that, now i have 3 more...

Hello, We have a help desk that is adding sidecars to all of their phones. There are roughly 50 or so of varying levels. Each of which has a nearly unique button layout on their J169's. However, the sidecar's we'll be adding will all be the same. Is there a way to apply a set button config on a...

When you say the extension dials to the VDN. Do you have a station with a Coverage Path that has a coverage point that goes to the VDN? If you do, can you tell us what you have in the "Don't Answer y y Number of Rings: 4" field, and the "Point1: v8675903 Ring: 2" fields for number...

Hello, I am new to these forums and signed in because I frequently browse the tips here (very helpful site!) and I'm quite stumped as to how to solve my problem. Here it is: I have a main line which is a VDN, we'll call this VDN (Oncology) 555-5555. This simply goes to Vector 1 and has Allow...