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Hi All - Does anyone know what Error 13 in EDC is? I have a system that was taken down back in August to test a new POS system. It is now back up but can't get CC's to process. The DEBOUT.EDC provides no guidance. EDC is connecting to the processor, but pops up with this message, both...

I tried e-mailing you but have received no response. What is the cost of the product?

Hi All - I have posed this question any number of ways over on the point of sale forum but to no avail... I am running Aloha as my restaurant POS system. Aloha can be configured 2 ways, one with a SQL DB and one with a native Aloha DB. I orignally used the SQL DB config and could get the...

OK one more try before I venture over to the Crystal Reports board... Here is an example of what I need. I want to pull my net sales number for everyday for the last 30 days. I do not want a lump sum number, and I don't want to have to put multiple 'weekly' reports together for the data. I...

Ok sorry for the long delay, but I solved the problem, or atleast figured out how to work around it. I have AMEX, VISA, MC. The original three are set as CC's and the type is set to the 'predefined' AMEX, VISA, MC in Aloha BOH. When I configure a second VISA and use the predefined it does...

Yes. Have it on on the original tender as-well...

Nope, still adds the garbage character to the front of the number and says the prefix is still wrong... I don't think the DBF file is corrupt, everything else works fine... I would say it could be from the keyboard wedge but my regular CC tenders work just fine....

I have isolated the problem, I just don't know why it happens. I have my second VISA configured exactly like my original VISA. For some reason when I swipe my card on the second VISA it puts a tiny garbage character in front of the first CC digit, on screen it actually shows the number and the...

Thanks for checking, I'll try it again and see what happens. The tip line supression is working fine, just need to get the two tenders set up. Thanks!

I mentioned this a while back but never found any resolution and after the CC masking thread I thought I'd bring it up again... I need one VISA tender to print a gratuity line and another not to (so I thought the best way was two seperate VISA tenders called by seperate buttons). I tried...

Anyone know how to run crystal reports off of the Aloha native DB? Wasn't a problme when I used the SQL DB, since it had a master list. Now that I am using the regular Aloha DB I have no master DB to pull data in Crystal reports from. Thanks!

Hello, I posted about this a week or two ago and had no responses so I figured I would try again. When I pull up my hourly sales and labor grind starts but before it finishes the report pops up. Since grind wasn't finished the report is not showing complete data, i.e. I have to run the...

Alohaakamai - Thank you! That fixed it, I assumed that Aloha would communicate at whatever my COM port was set to, turns out it needs to be 8-E-1 9600 Xon/Xoff, which is what the DIP switch settings above reference. It does print a little slower than when I had it set as a windows printer...

The TM IV has version 10.02. I have the same issue with both the TMIII and the TMIV. The dip switches are Switch 1, 7&8 ON, everything else is OFF. Can Aloha only communicate with it at 9600? Right now it is at 38000 8-N-1, hardware flow control. I would love to buy the Parrallel board, but...

I actually have the same problem with my TMIII, not just the IV... Dip switches are correct in that the printer works fine as a windows printer...

Hello - I normally use Parrallel TM-88's and config them as windows printers, however I purchased a new TM-88IV serial and am having trouble with aloha. The com port is configed properly and the Dip switches as-well as I can set it up as a windows printer and it works fine. When I try and...

I tried to set up a second CC tender for each brand, i.e. a second VISA that I would use for the Catering and have that CC allow tips and my normal VISA not allow tips. However my new VISA Catering tender wont work, it is configed exactly like my normal VISA but my FOH says 'Invalid prefix'...

As I mentioned in my last post I just switched my DB from SQL to Aloha's native format. Since there isn't a master DB anymore can I use crystal reports to pull data? An example of what I would like to pull is a historic report of each days Net Sales (not like Aloha that sums the days, or the...

I mentioned this in alohaakamai3's post about conflicting reports, but didn't see any response. This is a new problem for me as I switched my DB to Aloha from SQL (had to do it to get an integrated online ordering system working and I'm not too happy about it...) In the old SQL days grind ran...

Hi all - Quick question about tip lines and printing. I would only like a tip line to print on certain order modes. If I enable my CC transactions to accept tips the tip line prints on all CC checks. Order mode has a 'tippable sales' field. I don't have this checked on any order mode...