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I just received a Mitel UC360 for my Mitel 3300 Mitel 3300 info - Release Level: 5.0 PR1 Active Software Load: 11.0.0.105_1 Call Control relink: 41.0.0.97_SP2 Platform MXe-III, 512MB of RAM My experience installing phones on this system is basically, enter the MAC address on the Device...

kwbMitel, you are absoultely correct! I can change the value back to 3 or 5, but the 911 issue returns. So how do I block extensions that start with 9 and still maintain the admin and attendant mailboxes? I guess I could change the mailboxes to 99 and 98 and put a value of 3 there. But if thats...

UPDATE: I began to update the offline configuration, when the system asked if I wanted to copy the online configuration offline before I begin working on the new one. I just looked at it and the dial plan is different! There is a 5 in position 9 on the dial plan! Very odd. I changed position...

First of all, Thank You Very Much for the detailed response! We utilize 5 digit dialing throughout our system. The are 3xxxx, 5xxxx, 6xxxx, 7xxxx, and 8xxxx Looking at the offline configuration below, I see a "Dial Plan" that states [5,5,5,5,5,5,5,5,a]. Using your information you stated, I...

My voicemail system is a Nupoint Unified Messaging 14.2.2.15.01 My Mitel doesnt have the Voicemail options such as the ones that were posted here. I think I have to figure out the relationship the CORs have with the ARS Routes to fix this. I have 20 voicemail ports. If I could create a COR...

Great info! I'll be honest, I don't know exactly how to do what you suggested, but it gives me a place to start researching! Thank you very much! I will post my success or failure accordingly. -Jack

The cops came rolling up to the office. They said that a customer was on the phone with someone at my company, heard an alarm in the background, hung up the phone and dialed 911.... on our behalf. Before you continue the strange look caused by that last sentence, bear in mind, mine was twisted...

I have recently decomissioned our Nortel Option 61c and 11c systems including CallPilot Manager version 05.00.41.82 Does anyone know if there is interest in the sale of these items, especially the CallPilot Manager? Thanks

It is indeed a DSC REQ: prt TYPE: dnb CUST 0 DN 31 DATE PAGE DES DN 31 TYPE CDP STCD DSC So I guess I can out this DSC somehow and then try the cpy 1 command. I was hoping to get all my ducks in a row before their move, but it looks like I will have to hope and pray that everything works...

Alright, I am back to this issue again. Now I am more confused than I was before. Here is my LUDN at the new site REQ: prt TYPE: ludn CUST 0 DN 3 CUSTOMER 00 - UNUSED DNS: 34801 34802 34803 34804 34805 34807 34811 34812 34813 34814 34816 34817 34819 34821 34822...

I should probably restate my issue. My problem is that I have no idea how to enter the range of numbers into the switch so I can build the phones. Once that is complete I will have to battle remembering how to change the CDP to point to the appropriate site. That shouldn't be hard because I can...

I am pretty confident I can repoint the CDPs, but for the life of me, I can't figure out how to add a bank of DNs to the other system. If I could do that, then all these people could keep their existing numbers. Normally, I wouldn't go through all this effort. I would re-assign them new...

We are closing a facility and moving people to another facility. Both sites have option 11 PBXs that are connected to an Option 61 at our HQ. We use 5 digits internally. I would like to add the 33100 - 33199 to the new site so that when I close the old site I can change the CDP at all our...

DN 31300 TYPE ACDN SUPY ACID 2009 TN 020 0 08 06 KEY 13 ACID 2004 TN 004 0 02 01 ACID 2006 TN 004 0 04 15 ACID 2009 TN 020 0 08 06 ACID 2005 TN 004 0 02 04 ACID 2023 TN 004 0 06 01 ACID 2022 TN 004 0 04 09 ACID 2021 TN 020 0 08 10

Never found the book. I did disable the card, re-seat it, enable and viola! 7825 has a recording again! However, now when I call 31300, it does the following: 1. goes to the route 18 message 2. 25 seconds of music 3. route 25 message 4. 25 seconds of music 5. route 25 message 6. 25 seconds of...

stat 20 0 9 00 = UNIT 00 = UNEQ 01 = UNIT 01 = IDLE (TRK)(RAN CON) 02 = UNIT 02 = IDLE (TRK)(RAN CON) 03 = UNIT 03 = IDLE (TRK)(RAN CON) 04 = UNIT 04 = UNEQ 05 = UNIT 05 = UNEQ 06 = UNIT 06 = UNEQ 07 = UNIT 07 = IDLE (TRK)(DID LDR DDL /DDL ) I...

REQ: ltm CUST 0 ROUT 25 TYPE TLST TKTP RAN ROUT 25 DES MIRAN2 TN 020 0 09 01 MBER 1 MIRAN2 TN 020 0 09 02 MBER 2 MIRAN2 TN 020 0 09 03 MBER 3 MIRAN2

OK. So after printing the ACD for 31300 it shows the following: FRRT 18 FRT 10 SRRT 25 SRT 20 The FRT is set for 10 seconds. So I looked up route 18 in load 21. I did another test call and what I am hearing is a message that lasts approx ten seconds and then I hear the Music on hold that...

We use Symposium for our Customer Service Center, however, I know we don't use it for the Help Desk. I am sure whatever we use is dreadfully old. 32000 is our voicemail extension. 90 seconds was a guess. The PBX is an Option 61, Version 2921, Release 3

So I have a recording device associated with TN 20 0 7 5 and 20 0 7 6? TYPE TLST TKTP RAN ROUT 18 DES RAN_2 TN 020 0 07 05 MBER 1 RAN_2 TN 020 0 07 06 MBER 2 RAN_2