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HI Radero0000, Did the solution work for you ? Or did you find something else ? I appreciate if you can share your experience Thanks and Regards

Hi CJIsis If AMS is co resident on AACC , try http://localhost:8080/em on you browser. Use your WIndows username and password to login .

@Ava88, Yeah, You are correct . Save translation and reset system 4 ( reboot) solved it ! I could add station etc .. Thanks !

Latest issue is with ASA SAT command. I am trying to add media gateway information . But "add" command is not working. When "add" command is used, it returns a message - "add" is an invalid entry; please press HELP . When HELP is typed, it returns a list of some commands, but 'add" is not...

@montyzummer, Thanks for your detailed troubleshooting steps. @Ava88, You suggestions were helpful , it fixed the problem. I am able to login . Thanks a lot !!

Hi , I have installed a CM 6.3 Simplex on VMWare , using OVA template downloaded from Avaya Support. The installation is smooth, post install logged in as craft user and IP address information is added through vSphere client console . I can access SMI interface via browser, added the WebLM...

Hi mv114, The SP1 is mandatory according to the document below.You can get it from http://support.avaya.com/search-landing/?query=avaya%20aura%20contact%20center Document :AACC6.2_Release_Notes_SP5_RU1_RU2_AND_RU3.pdf Version :8.5 (released on July 6 , 2012) Refer Page number 8 Regards,

Please ensure you followed the guideline for choosing managed IPs as per Avaya RU3 release notes: Choosing Managed IP addresses For AML HA, SIP RnR, the Managed IP should be lower than the Active and Standby Physical IP addresses Active: 10.0.0.20 Standby: 10.0.0.30 Managed: 10.0.0.10 For...

During switch over , whether the managed IP is released from Active and taken by Standby ?

Hi Kris, You can check the open queue enable/disable in Server Configuration -> Licensing . It would list the licensed features .

May I know how you are initiating the switchover ? What are the status messages appearing on the High Availability Tool ?

hello, can you the check the permissions for "programfiles\nortel networks folder" ? . ensure that, the windows user who runs the RTD has full read/write permission on this folder and sub folders.

We have done upgrade recently for SECC 4.2&SCCS 5.0 -> CC 6 -> AACC 6.2 .It was smooth process. Btw,have you applied all the latest patches? What is the patch on this installation ?

We resolved the issue. The issue was that CCTs in both sites were unknown to each other. The call attached data would be transferred only if CCT in site 1 is known to the CCT in Site 2 and vice versa. This information is set in "IVR " option in CCT web admin tool. In CCT Web admin tool...

Hello, We have setup 2 sites of AACC(6.2 SP5) with CS1K(Rel 7.5), CCMS (AML) & CCT with NCC. Network skillbased routing is working fine. CCT is working fine in individual sites,with call data appearing on Ref Client.. But in a multisite transfer scenario,call data is not passed between the two...

As per the document AACC6.2_Release_Notes_SP5_RU1_RU2_AND_RU3.pdf ,page 27, "Install Time migrations for NES CCMS 6.0 Not supported. Install time migrations from NES CCMS 6.0 are not supported in this current release. Any NES CCMS 6.0 database migrations should be done as a post install step...

Barzakh, Use the Ccmt tool coming with AACC SP4. Use the migration option in the DB Maintenance tool in AACC. I have successfully migrated data from SECC 4.2 and SCCS 5.0

thread959-1340000 Refering to the old thread, the error message appears after a CC 6.0 to AACC DB migrated system .This error create issues in Orchestration Designer too when refreshing. The resolution given in the old thread fixes the issue in AACC . Thanks for the original post and contributors.

Hello, The CC 6.0 patches are available in espl website. https://espl.avaya.com/ I think the last released version in SU_08. Regards

I installed a CC6.0 cores CCMS(SU08),CCMA,LM,SU . After installation, i accessed CCMA. For first time acces, i was requested to configure a CCMS . To do this, i was given a pop up message that I need to agree the EULA which come when server utility is used for first time. After I agreed EULA...