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Here is what I have and what they want to happen. Dept has a DID (Lets say exten 8600) going to 2 phone's using MDA ( These are SIP phones) They want queuing but don't want to spend the cash for ACD License. I tried setting it up this way Created a test VDN 22035 Added it to vector 48 ( Which...

Thanks Again for all your help!!! Just one more question Just an fyi Phone was setup as H323 With Abridge Appearance. And it does work Avaya to Avaya but when I try to test it going to the Nortel Option 81 just get the 10 digit number ( And not the location I was trying to send security) any...

Thanks Kyle, It is enabled And think it wont help if you have SIP according to the feature itself( see below) but a great thought to look at!! SA8887 - Hotline for IP Telephones With the SA8887-Hotline for IP telephones feature, IP stations can automatically place a call to a...

I think Hotlines can only be Analog....

First of all want to thank you guys Joe, Sean and Kyle for all your help!! I always see you posting solutions and guidance to all on this site and appreciate all the knowledge you offer us that don't have the experience on these products like yourselves. Kyle I did try the 2nd solution you...

SmokenJoe thanks for the response!! Only issue is the ANI on the primary shows the name of the user ( when pressing the hotline) but would need to setup the building and room number (So Security staff will see the location of the phone and respond) not so sure on how this will be configured...

I'm a little puzzled on how to go about this[hairpull] History (Hopefully this makes sense on what I'm trying to accomplish) We have a Nortel that uses Hotline to our security staff The Exten to multiple security phones is 450050 The Nortel is setup like this This is on the Key of the phone...

Reason I ask is I have issues with 1 way audio since the Avaya upgrade and polycom has no solutions to the issue and was wondering is this can be setup from a SIP device to H323? Thanks Joe

I was just wondering if there is any way to setup a phone to load SIP as default under a multi H323 and SIP environment. Under SIG Setting in the 46xx setting file you do have a choice but if you leave it with value 2 and all the h323 phones reload you have havoc on your hands ( ALL H323 phone...

Seems that after we upgraded AVAYA System and Session manager to 7.1 we had issues with the Polycom products IP5000/IP7000 needed and upgrade to the firmware and resolved the issue. However the Video cx5500 even after the recommended fix on upgrading the unit to 1.3.4 still have the issue with 1...

Hi Everyone and thanks! Thanks! Thanks! You were very helpful and was able to find a ton of unavailable TN's that can be cleaned up. Much appreciate it and have a great day!

That very helpful!!! Not to concerned about analog. But can you run through the command in LD 30 so I can try it out I very much appreciate it!!!

Hi Everyone. I'm not well versed with the Nortel but can get around. I remember with the Rolm system there was a way to do a plug test to see if there was a phone attached to a PAD address ( TN) and also to see phone failures in the system . Is this possible with a Nortel. If so can anyone give...

This all started with upgrading AVAYA Session Manager to 7.1 all the Polycom's ( IP5000.IP7000 and Duo) when pressing the answer key upon getting a call wont work. Found out the reason is because we have old UC software loaded on the units and needed 4.0.14 along with upgraded Boot firmware in...

If anyone already went trough an upgrade on your Avaya Aura 6.x to 7.x using Existing Servers (Session/System Manager/CM )and was successful We would like to ask a few questions regarding the upgrade. If we can talk offline would be great. Thanks for any info you can Provide! Joe

Just a few simple questions since I cant seem to find an answer on web. Does 7.0 have the ability to add Visual voicemail like office IP? Can you directly transfer a caller to Voicemail using the Message key on the phone? I currently using Avaya Aura 6.3 along with Avaya Aura messaging...

Hi Everyone I tried looking this up with no success and need to reach out. We have both a Nortel Opt81 and Avaya Aura 6.3 on site and when a caller from the Avaya calls a user to the Nortel the only thing that displays on the Nortel phone is Hxxxx xxxx= ext number and no name. if you go vise a...

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700505424 9608G GLOBAL 9608GD03A Must use SIP 6.3.1.13 or later, or H.323 6.3.1.16 or later. 9608GD03B Must use SIP 7.0.1.0.46 or later, or H.323 6.6.2.29 or later. This is just an FYI Above shows the newer 9608G phones marked 9608GD03B. Phones will not load your SIP files 46xxsetting if...

Thanks Everyone for the quick response. Kyle I know its hard to believe but we need to change the dial plan here at the hospital and getting resistance to go from 4 digits to 5. Avaya tier 3 Thanks again for the solution I thought I saw the option (Direct Agent Calling) but couldn't remember...