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That is a good one. You may want to check if DBreplication looks ok in RTMT, CUCM reports, or CLI. I had a similar situation where calls were forwarding even though I had removed it in CUCM Admin and it looked like it was no longer configured. The CUCM Subscriber to which the phone was...

That is correct. We were able to patch two different UIP 6.62 (code mod 2 and code mod 8) systems with the hotfix. I suggest opening a ticket with ASPECT support.

The CUCM device which puts the call on hold determines which MOH source file is heard by the caller. So if Device #1 is assigned MOH #1 and puts Caller #1 on hold, and Device #2 is assigned MOH #2 and puts Caller #2 on hold, then yes. No problem. Alternately, I guess it would be possible to...

Hi. I saw an earlier post that may help you: http://www.tek-tips.com/viewthread.cfm?qid=1650349 The post above mentions a great Excel conversion utility. Thanks.

Good morning. First, allow me to thank all you s-m-a-r-t people on tek-tips.com (in particular this forum) for helping us keep our Nortel systems running in "tip"-top shape. Second, forgive me if I am posting in the wrong forum. I think this is the only forum where people would know what...

CUCM 9 now has this functionality! http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_0_1/ccmcfg/CUCM_BK_CDF59AFB_00_admin-guide_chapter_01000101.html#CUCM_RF_S1F7C32A_00 Versions prior to 9, not so much. Props to whykap for a creative pre9 workaround. I also have used a TCL script...

These are all very valid questions. Some clarification/restatement of the issue may definitely help. I think I see a problem tho. This is what your router received: Received: INVITE sip:1517441XXXX@10.1.20.1:5060 SIP/2.0 Perhaps you sanitized the log to hide your phone numbers with the...

Good question! I suggest trying what I did. 1. Go to http://support.aspect.com 2. Find the link to request a system ID login. 3. Submit the request for a login. After a few days (and assuming your company's licensing fees are in good standing), they will give you access to a web portal where...

I know exactly what you describe supporting 2 UIP 6.62 systems for awhile. There are several tricks to clear this. You know one of them. I want to spare you from a long post. Let me know if you want more detail. One EZ trick shared to me from a good Aspect engineer is to simply tell the...

I think you may be on to something. The client's IP address is derived via DHCP. The client IP does not change when the issue occurs and the DNS settings are correct. The Exchange servers exist in an active-active configuration. Although, I don't administer them, I perceive I may lose...

We have been using LYRICall for three years now and there are good "Aspects" of it and some not so good. I would suggest the best way to get started is to browse to http://support.aspect.com like I did in the beginning and use your Aspect customer number to request a support login. Then you...

Anyone see an Outlook 2003 client issue like this before? It's driving me nuts. I have an Outlook client on a PC connecting to an Exchange server which works fine for a few hours, then displays the following message: "Unable to open your default e-mail folders. Outlook could not start...

This topic has been covered before, but sometimes the answers change as time goes on. What is the best IP phone model for use in a Nortel CS1000 system? We have a large Nortel deployment and all the IP phones all work great. We are phasing in the 6140 model as older 2212s are replaced...

We actually had this happen before several times while installing DCPs, it is very common. It is a Ethernet connectivity issue of some kind imho. Please confirm the Ethernet connection between your DCP and the TA server is using the ENET port. Check speed and duplex settings match or use...

Hi Rob, Having been in the same boat, I can appreciate. I'm sure any organization upgrading from good old Aspect Call Center to the new Unified IP will be fortunate to have someone like you on-hand to assist, especially given your experience on their original ACD. The most important thing is...

These are all great responses. Thanks!

Hi. Would anyone like to share a preferred solution for call recording Nortel IP phones? I've researched one in particular that interests me because it uses an MLS link to help decide when it will record the phone. How the audio stream is actually captured I don't know. VPI - anyone have...

Wow, finally some action on TEK-TIPS.com for Aspect! This is great! Shan, I understand what you are trying to do, and I bet with enough time and money you could develop an outbound service to do this in Unified IP, but there are several caveats. I'm assuming you are in the collection...

Shan, I'm in the same boat as you. I thought a 3-day downtime was a bit excessive for an upgrade, but such is the Aspect Software process. I lived through a 20 hour upgrade this year and that was just for a minor Code Mod to 6.5.1.. One technique (that is expensive) is to rack new servers...

Glynn, Sorry to hear you are having these issues. I actually support a contact center running Unified IP 6.5.1 Code Mod 03. I definitely wouldn't say it is the most reliable ACD system I've ever worked on, but it normally doesn't crash. Is this issue you have that your IVR suddenly goes dead...