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Got it Thx Kwb

Definately no expert on the Mitel 3300 but , can you : Put the vmail system behind the firewall ( Network protection only ) And thru the Auto Attendant(s) restrict them from getting access to dialing the aa Vm features ? Taking out the option for checking voicemail via the AA / Call Flow ...

Hey Folks Does anyone know how to set up the Ethernet ports for redundancy or what manual it is in ?? I cannot find anything on the web or in the manuals for setting up 2 ports for network redundancy ( In case of a failed ethernet port on the MX controller ) . Also I don't know the name of this...

G711 is uncompressed and is great standard . If your system is in its own small to medium subnet then you can use G711 ( No compression ) . Also if you want a better audio sound then try using G729a . Google this compression ratio and it will tell you the details of G729a and why it is used ...

Hey Folks Does anyone have a bug list for MCD 7.0- fixes ? My bug list refers me to another document instead of listing them under the same 7.0 MCD doc I also have heard that there were CTI fixes in 7.1 but I cannot find them on the release notes for PF as well . On my Notes page :: Fixes...

We are running 6.0.3.0 now and are upgrading to 7.1.0.1 I believe ( latest release ) . I had thought someone told us there was another 6.0 release above 6.0.3.0 .. I may be wrong but a TON of fixes in 7.1 which we are upgrading to this weekend . We also have SalesForce and Oaisys call recording...

Got it ... Thanks Kwb I have about a hundred DID's that I need to track the Auto Attendants so that will work out well ! Also found out that we also have speech attendants enabled also ! I'll have to look into that ! Appreciate the help ! Rich

320 [350] Call Director Call Flow Y enabled

I got it via admin 320 is set to Y and enabled ...

Command does not seem to work as I keep getting command not found or invalid directory .... Any specific directory ? or from the log in main directory ?

Sorry as I am a bit new here in the lingo dept as well , lol ... In Unified Communications / Call Flows are set up for Auto Attendants Do you know how many total I can get in the 3300 Virtual ware set up ? I have about 15 now but I want to set up more for my inbound 800 #s in order to track...

Hey Folks Does anyone know off the top how many Call Flows are available on the 3300 ICP Virtual ? Researching now but I cannot find any totals as I am reviewing the UC / Voicemail manuals now ... Thx Rich

We track them via PraireFyre - Call Center , Mas Server IVR Auto Attendants as you can get a peg count out of them to see how many calls came into each individual AA as we use Mas for this as well CDR in ther MCD is horrible as we use PrairieFyre for this as well . Not sure what you have...

I have found that after resolution the alarms stop being sent . Not sure if there is any place to " Clear the alarms ". We had a ton of SMDR alarms due to timing issues , I had to shut them off in My Site Explorer . We still have a few as I resolved a LOT of them over the wire ( On the network )...

LOL ... Been there ! You're welcome ! Glad I could help !

from the Server : Start/All Programs/ Mitel / MitelContactCenter / management Licensing

Greetings All Does anyone know how to log CTI connector issues form PrairieFyre ? I know I cna get the logs off the Local PC's ( No Help LOL ) but was wondering if there is any mechanism on PrairieFyre to log/view events etc . Thanks

What changed on the switches ? 1910 switches do not usually default or change back to a config as they are dumb switches . Did you upgrade the switch or tels or phone system with new code ? A network trace maybe could help point you in the right direction but it sounds like something is being...

Egads! Thx Boycey9 . I would think that PrairieFyre would make a simple user look up window to view scheduled reports and edit button to make changes to them ! I'll give it a shot and see what I come up with , Thanks again as I appreciate the help !!!

Hey Folks Does anyone know how to find the list of scheduled reports that are set up ? I can see the reports but I cannot find the user associated to that report . I want to view the scheduled reports and who they are being sent to but I cannot find any place to view existing reports and...