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I have created a number of activity codes in CCMA But when I run any the activity report code reports they are empty but I see then in the not ready reason report Any suggestions as to where I am going wrong

Hi I have a self deployment CD for an operating system and when i trying to use it I am getting this error message " No Distrabution point connects available for this operating system package" I have also tried using the disc as a bootup disc but I am still getting the same error Does...

Hi Sorry I was confusing Pir8radio but Captaingadget got what I was trying to ask for but thanks for your reply So I am probadly missing a seperate feature so i will have to go to my provider to get ir priced Thanks for your help

Hi As an adminisrator to an inbound call center I have been mainly using Symposium 6 for that function We are now planning a new process which does involve agents calling users back to get input. So my query is how hard would it be to get this on to my current config? I do have the...

Hi I wondering if it possible to send SMS text messages using symposium. We have version 6

Bruggs81: I have most agents in 2 partitions One for their area and then a seperate one for the whole call center That is so if some one requests access to report on just an area or on the whole call center I can give them access to either partition Am i going the right way in doing that...

Recently we have upgraded to CCM6 I have noticed that sometime after I have updated an agents setting specifically Skillset. The setting is not taken Agent A is at setting 4 for skillset b I update agents setting to standby I save and run the assignment I give a few minutes and then check the...

Hi, I have recently noticed that some agents are not showing up on the Real time displays for my Web Client version 4.5. When i check the real display in symposium its self I can see the agents. They are all in the correct partition. Any suggestions would be helpful

Hi Carolien I was not sure if the route command would work on an external number. None of my documentation was giving me the right explaination of the command

Hi I am looking to route a call to an external number What I want to do is if an internal CDN is called it is routed to an external number through the script I was going to use the "route call" command but any better options would be nice

When i enter 003# the number is cleared but it still has enter activity code on the screen The button does stop flashing So # seams to clear the number from the screen

I have gone throught all the steps above but I a still not getting a report back for my codes An agents goes to not ready - the activity button starts to flash We enter the code and press the activity code button eg #003 break code The button stops flashing but the phone screen has 003...

Hi I have created activity codes in symposium and the phones also have a button come active when i go into not ready to enter the codes. But when I try to run a report on the code nothing is showing up just the regular not_ready_default Any suggestions as to where I am going wrong