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We have a Small call center that uses Contact Center. We would like to have customers on hold to have the option of pressing 1 or 2 to transfer to a different ext. Is that possible with Contact Center? We have a CS1k Rel 7 with Contact Center Build 7

No dice, just to make sure I am checking that the sets can communicate to the TLAN correct?

Thanks! That Helps a lot, I'm heading to the site to test it now.

Is there a way to do the trace with teh CS1000? I have done the traces on the network side and I do not show anything being blocked.

yes internal calls are fine, and its only the IP sets at two branch offices.

Anyone? I have communication, In the Pix Logs I see the Sessions being built for the call and no errors like before but I get no Courtesy Ring and no audio whatsoever on IP to Outside calls, IP to DN calls are just fine....and its only at two sites! My other IP phones work fine.

Yea I looked there The IP range can contact the phones (Checked with the firewall) Maybe there is something else I'm not seeing? Where would I look exactly, I looked in the Element Manager and brought up the IPs of the MGC cards then tested their connectivity to the remote sets and they talk ok.

Thanks I set that option (FRES) and it works I'll look into LD 56 for my other issue....cannot dial out on Ip phones...Thanks!

OK I found it....FTTU...cant believe it. I'm all in the CDP and NET_DATA and it was that simple >_<

Sorry if I have a few posts, we jut did a SIP upgrade and it's been nuts! I am having a problem where non of our phones can transfer outside calls to an outside number. Internal DN to DN calls can be transferred no problem but when you attempt to do an outside it lets you dial on some sets...

No dice, It is able to communicate with the channels (took me awhile to find them) There are no errors in my firewall log so all traffic is going thorugh no problem but just these two sites cannot call out.

I know I have seen those in Element manager only I cant recall where, those are the MGC cars with the IPs corret?

Spoke too soon!!! gah! I am able to communicate IP phone to IP phone...but Outbound calls are silence. I called the office from my Cell phone and Heard nothing. Any ideas on this one?

Found IT!! The Net Masks in the ACL of the Pix did not match for our network. Dunno HOW that got changed as its worked all this time before, two way conversations can now be had!

Yea thats is odd, Turns out the IPsec is all fubar, I appreciate the help, I'm working through that nonsense now!

None at all thats what makes it odd, I am getting a crypto map error I may have to post in the Cisco forums, here it is just in case: Group = x.x.x.x, IP = x.x.x.x, Rejecting IPSec tunnel: no matching crypto map entry for remote proxy x.x.x.0/255.255.252.0/0/0 local proxy...

I have a remote site that has a Cisco Pix and about 2 ip phones. The ip phones work normal when you dial from a digital phone but a IP to IP or IP to dial-out results in dead air. QOS is enabled and they have worked fine until last week. Is there anything I should look at?

Yea It's still acting the same, Is there a way I can trace or monitor a number to see how the PBX is handling it?

I'm not familiar with that, how would I accomplish it?

Made that change and its the same issue, I did it with a forward on my personal phone (Added a DID to my ext for testing purposes) Same issue.