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I've used two of my three chances, I can't get my head around this Shoretel stuff. I'll need help.

Try doing a factory reset to the IP phone. On the dialpad type: ** renew, then the actual mac address, then ##

More than one year ago, Avaya (Nortel) issued a bulletin that stated some 1120/1140 sets were manufactured with a specific, defective, chipset. Nortel was replacing, for free, phones that were manufactured with the chipset in queston. I know this "recall" is over but my customer is still...

Thanks for the response, but our problem is not the same. Phones work fine. But when connecting to the network, upload and download speed are at a crawl.

Hi All. As the title states, I am having slow network connection speeds on PC's that are connected to network via the PC port on the back of Avaya IP 1120's and 1140's. I know there was a Nortel document a couple of years ago addressing this issue. I am looking for that document so I can hit...

Thanks for the ideas folks. True enough, build as many as you like but only the licensed amount of users can log in at the same time. I was trying to run the login/logout report and received a error stating something like I can only run the report for 300 agents at a time. (I selected all) Just...

I am wondering if there is a report, or some way, to find agents that are programmed within Contact Center 6.0 that have not logged in, lets say, within the past year. Agent licenses for Contact Center 6.0 are no longer available. I'm pretty sure this customer has plenty agent ID's that have not...