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If they have Contact Server use the abcon32.ocx control and the dhub. Depends what version of call center they have and also if they have Contact Server.

What Aspect platform? Version? Version of Contact Server?

There is what they call "Enhanced SNMP" that can be setup on the actual controllers (servers) in the Aspect cabinet. Regular SNMP can be setup on the controllers as well, which could then integrate with your NMS. I found the "Enhanced SNMP" was a costly option to add and not very configurable...

If you are talking about the Aspect Contact Server technology the server sits on the network and connects to ACD via a Data Interlink (setup in ASMS). Using the various activeX or dll controls you can setup CTI applications and/or call eFlows from CCT's to do data dips, etc. abcon32.ocx you...

Run the install using the Citrix Terminal server install.

Things totally change in Unified IP. It is getting out of the business of having this server do one thing and another server do another. Pending requirements, the goal is to achieve your custom routing within the Unified IP platform. I believe there are also hooks for additional applications...

Couple things here. First, you cannot just receive the abcon.ocx as a file and try to add it in Access. You have to install it using the Aspect contact server media install. And then select CMI Custom Control DEV. This adds the abcon.ocx dev control to your PC and also registers it (behind...

3.1 and higher supports Server 2008

clickonce also add the program to add/remove. Try add/remove it. Then reinstall it. R-

It is discussed in the Uniphi documentation. The function you are looking for does not exist with Uniphi Connect where you can click a link in a webpage and have it dial that number. With the SDK you may be able to do it if you use the Win32 api to read the contents of the page and post back...

I am assuming you are using the Uniphi web thin client here. In that case there is an Aspect Thin Client SDK that enables you to dial out, etc.

Login as the supervisor designated for that agent and you should see a mailbox recording.

You can do it to a share.

Are you using interque? What script are you using?

You want to make sure you have CRITICAL and OUTAGE selected at the left if you are going to be monitoring. You will eventually build a list of different alarms you want to be notified about.

I wonder if you have your timing setup correctly on those spans. We look for ISDN-D-Channel status report error and send the whole line in the page, email, or text message. We have exception spans so we do not page on those. If these are the SPANS in question that caused your outage you would...

Yes. I built one in .Net. The page has frames so you will have to do some manipulation to read the correct frame. Also, you will have to automatically click the button on the page to retrieve the latest log.

This is not a standard Windows Event Log, from which I believe SiteScope reads. The activity log is a web log at the following address usually: http://main ip of callcenter/CA/default.htm Main IP of Callcenter: Enter your IP This site is a real-time Aspect activity log of tons of stuff...

What is preventing the users from logging in? If it is trunks going down, etc this is in the Activity Log so this would tell you proactively that no users would be able to sign-on way earlier than when they come into the office. First you have to determine what is problem when the user cannot...

Setup tie lines from your Aspect DTIC Card to the PBX Card.