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Patch cables have stranded wire in them and they won't punchdown easily and correctly to a 110 block. You need to have solid cable to do it correctly.

Anyone using them? What are your results? I have looked and I have not found a way to do any programming for the softkeys...Anyone done this yet? I need to find a new phone for our site. This phone is the closest thing to the DCP 6416 and our phones are starting to fail. I have a new call...

No, it doesn't work on W7. We run server version 14, with Supervisor version 16. When you do the initial configuration, specify that you are connecting to a version 14 server. gblucas

We have several At-Home agents setup. We have them through a hardware VPN on Cisco routers, to VPN Phone on the 4621 to software VPNs, using softphone or IP Agent. We have worked with a variety of ISPs. It seems as though cable modem setups seem to work the best, we have currently running...

There was a "bug" in one of the versions of CM that allowed a virtually unlimited number people to login. Did you do a CM patch or upgrade recently? If so, that was the problem... I discovered this, when I had a similar situation, but I knew I was going over and it let me... gblucas

When I do these kind of vectors, I always try to validate the input from the caller. It seems to help. I use this same type of a vector for a couple of my offices, where we don't allow all extensions to get calls, so I validate them to a vrt table and it works great... gblucas

How do you have the location codes setup? The ARS table can be setup location specific. You just create route patterns for each location to use the local trunking first and you can use other locations TGs for failover or busy... gblucas

I would also put in my vote for MicroCall. I have Veramark eCas now and I hate it. I used MicroCall in my previous job and I had 9 copies running on both Avaya and Nortel systems. I would also agree that I have never worked with a better technical support staff than the ones at MicroCall. It...

Stinney, Are they not letting you renew the SSU because of a lapse in coverage or are then "forcing" the upgrade anyway? AES is the type of beast that in some cases you can't upgrade it until the vendor(s) of the adjuncts can go to a new release of software. The purpose for SSU is so that...

Avaya is making a ton of mistakes on their pricing policies, as well as their "mandatory" upgrade strategies. I know they have the best call center software in the world, but if they keep doing this kind of stuff, they are certain to lose in the end. There will be someone else that will be...

Yes, I could go to r15 for about a 1/3 of the cost of r16, but what is the point? I work for a software company, and they don't seem to want to spend money on an outdated piece of software, they would rather upgrade all the way or stay where we are. In this case we elected to stay where we...

Stinney Sorry to be the one to give you the bad news...but as they say where I come from...Been there, done that, got the T-Shirt... I am in the same boat...I have a new Netra 210 and you have to upgrade...I wanted to get expanded aux codes and the minimum cost is $35k for me, because they...

Also don't forget that doing the upgrade is going to cost big $$$$. You are required to change hardware platforms again. As I understand it, you have to upgrade from V880 or the Netra 210... gblucas

Yes, spell out clear or reset... gblucas

We didn't change anything. The users received new PCs and at the time the decided to go to Win7 64bit and we had to work through a few issues, but most of the issues were with other applications, not CMS. I also have users using CMS r16 on Win7 32bit. I really don't know where to tell you to...

If you add the VAL board to an audio group, you can then change the announcements to the audio group, then you can move the board at will, by changing the board number once in the audio group form... gblucas

We are running CMS Supervisor r16, with Win7, connecting to a CMS r14 server. We have not experienced any issues at all. Our supervisors are required to lock their desktops before they leave their desks and we do not have that issue at all... gblucas

When the phone gets to the '* for program' prompt, press '*', then just hit '#' through the prompts until it gets to 'command', then press mute, 73738 (RESET) and then it should reboot and have all the settings reset... gblucas

list registered-ip-stations" will show the extension and the IP address of the CLan the phone is registered to. "list node-names ip" or "list node-names all" will give you the CLan IP Addresses gblucas

Do you have access to EC500? You could make that work really easy... gblucas