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Hello I'm trying to upgrade a 16ELCNa-a from 4013 to 4034. I have download the firmware and instructions from ntac. After I get everything set-up and make the ELCN-A from make busy to idle it will not go any futher than this: Working RAM Area Check OK. Please input download menu. 1: Program...

TouchToneTommy what is the command please? thanks for your help.

Hello does anyone have the procedure on doing a factory reset on an avaya partner mail PM04? This is the big white box not the module.

I have a customer that I program the 9620L for VPN. A few of their home agents have sent the phones back with the stated problem being LLDP error. When I go into programming the phone looks to have been reset back to factory settings. Has anyone seen this issue and if so what is the fix?

yes allworxguy I know this I have swapped keycodes from one bcm to another with the help of Avaya.

Our customer thinks they have to be removed so they can transfer their keycodes to this BCM. I told the salesperson all they needed to do is transfer their keycodes. In other words the sales person is not listen to me. I have went back to the salesperson and told him again that they can put...

I'm trying to remove a BCM50 R6.0 keycodes. I have went into putty and done a software reset which I have read is the same as a level 2 reset but the keycodes are still on the BCM. Does anyone no how to remove the keycodes?

Thank you for your help smokinjoe2938.

yes to your question. I have them set up in the same range, subnet, and built as H.323.

sorry, it is getting it's ip info from the IPO.

all the phones are running on a internal. I have the IPO connect to a PoE switch by itself.

when you call from one IP ext it will not ring or show that a internal call has been made to it. I'm getting dial tone every few seconds and can call into a digital phone, and I can get a call from a digital phone. I have two 9620L's that work fine off the same IPO.

yes they are in house.

I will try that thank you.

Hi I have some new 1616 ip phones that will not call from ip ext to ip ext. Has anyone seen this? My IP Office is at 9.0.

broken solder joints on the serial connector

thanks for the help curlycord, but i found the problem.

serial connection, 10.10.10.1 but the ip address has been changed. so i was going thru the console port to reset it so i could go in thru the element manager and default yesterday was a very busy day and i was answering in a hurry.

thank you sir. what i need to know is this just a password problem or somethin else. i do not know what the ip addres has been changed to that is why i cannot give proper full details i have given all that can. i am trying to return to factory settings this is not installed at customer site.

it is a R4.0 i'm trying to get in thru the console port and default back to factory settings.