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OR...you can just change the SYNC status to new (via edit in TM)then delete the set.

I can't remember if "Call presentation" defined/assigned to the skillset may "block" calls on DN if on a skillset call. If it's not there then the queue (ld 23 prompt SDNB) probably has it defined as yes.

I would set them up all the same.

Put a feature key before 8734 (like adl or move your xmwk there) remember to increase your LHK if you move the 8734 group up one key.

check the marp for 8734 (it's on 20-1-7-7) the last hunt key is 9, the rollover is on key 10. change LHK 10 and try again.

If you are using a login that was created for you it may have expired. You may want to check under "users" in the server and make sure your login "never expires." Also, you should be able to use the administrative login and password of the server to login to TM.

If you're already at 3.2 upgrading to 4.0 should not be a problem. Always perform a backup of your system prior to any upgrade.

I think what you want to do is remove the DN off the TN. NUL key 2 on TN 000 0 05 04. It will remove the appearance on that telephone. REQ CHG TYPE 3903 TN 000 0 05 04 ECHG YES KEY 2 NUL

Did you retrieve the system data from the PBX into OTM prior to trying to retrieve all? It's one thing to define your system but it's another to sync it to the PBX.

IF NOC_Boo= TRUE THEN...I think you may need a space before the "="...IF NOC_Boo = TRUE THEN... Then make sure your variable names match what is built in the system to how they are written in the script. Validate again and see what it clears. good luck

IF DATE = specialdate THEN GIVE IVR xxx WITH TREATMENT (your vsd special treatment) END IF Specialdate is a variable in the variable table. If the date is valid it will play the treatment. If it is not valid, it continues to the next process in the script. When you need to modify the date...

All SPN's would point to the same RLB which would have your Local/LD t1 as the 1st choice (ENTR) and DSN 2nd choice. 99 and 98 should be defined as local in the ESN block.

Usually with DSN dial plan you just define SPN's 0,1,2,3,4,5,6,7,8,9 and utilize a RLB of the first choice your local/LD T1 and second choice is the DSN circuit. Your local/LD T1 has a DMI that strips the extra 9 or 8 (99,98). Your other 91,92,93,94 access the DSN circuit. There should not be...

Right now it's playing a RAN (Closed_Office_General)and disconnecting. So instead of the Ran route it to the CDN.

As I wrote in an earlier response, if you open(modify) the menu service that 5100 is associated to, one of the "F-keys" will read voice. When you select that option you should be able to tell the system to dial an ext. From there you can record,play,delete the recording. Or...build an unused...

Mer Mail Main Menu--->VOICE ADMINISTRATION then select VOICE SERVICES ADMINISTRATION from the menu...I think the VSDN option is here (Voice service DN). Look for the one designated as Prompt maintenance...that is the number you call not 4000.

I'm assuming it's a menu service(MS.) If you open the MS for 5100 down below at the bottom of the screen you will see options for voice or record. Those buttons align with the "F-keys" on the keyboard (usually F6,F7,F9...or F1,F2 it will depend on setup.) If you press the associated F key for...

Mer Mail is usally available via a vt220 terminal on your premise. Some companies utilize the same access to the PBX to Mer Mail via a A/B box. But, if you don't know how to access you would be better to get your vendor in.

Sounds like a menu service (MS.) You still have to get to VSDN opt in voice services administration menu. From there you can see what 5100 is pointing at. Get back to the voice service admin menu and select Menu Service (opt 6 I think). There you can change the password for the application...

Mer Mail Main Menu--->VOICE ADMINISTRATION then select VOICE SERVICES ADMINISTRATION from the menu...I think the VSDN option is here