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Thank you! That makes sense. Sorry, I will give more info next time (FWIW it is a 100). I'll just use the Port Usage/Call Handling report, then.

Hello, I don't have callpilot reporter installed. I just wanted to quickly see our usage for last week, and there are two reports that have differing outputs. I'm sure for good reason, I just don't know why, or which would be more accurate, assuming I just wanted to see how many calls came in...

Yes, I apologize for the incorrect "park" symptom. Most calls that come in on intercom are generally parked, so that is why we thought the problem was presenting after parking. When in actuality, it is any time line 8 rings. I did no re-programming. Lines 25-28 apparently moved themselves to...

Ouch. I'd rather not have to, but how would that work? I'd have to clear the current programming? More info- I was wrong about the parking setting it off. The trigger is definitely when someone calls in on line 8 of the hunt group (people calling back family members who work here, usually-...

I just upgraded to CallPilot 3.1 and my MICS from 4.1 to 6.1 to 7.1. Since then, if someone parks a call that comes in on line 8 ("intercom" on our handsets) all handsets start ringing on intercom. You must then walk around to each handset and pick up the intercom line, which gives a busy...

Thanks. At first when you asked those questions, I felt overwhelmed, but I actually can answer them I think. yay. Mailbox 333 Is it the mailbox for extension 333? Yes. Well, not yet, but it will be. Which lines are assigned to ring on extension 333? All lines How are Forward No Answer and...

Hello, I have m7310 handsets. The software version is 30NdG04 and I have a callpilot. When the caller calls the main line, line 1 rings, then line 2 if another call comes in, etc. Once the main line in the hunt group is rang the 8th time, it goes to the intercom, then the 9th call would get a...

Thank y'all so much for your help. I think I will start picking up the items on ebay. So I need 2 replacement CLID trunk cards MICS software card, 6.1 or better CP100 software card, 3.0 or better There is a Nortel MICS 8X32 CI Caller id DR 7.1 on ebay, which might be cheaper than buying the...

Thanks guys. I think I am on 4.1 (30NdG04). Is the software upgrade a module to purchase, or something I can push to it? There is an ip address associated with the system which I think has something to do with the callpilot 100. Dunno if that makes a difference or not.

Hello, I am trying to set up caller ID CLID on our MICS system. I was reading the MICS features and I thought I read somewhere that CLID was "included". I programmed one set by following some wonderful instructions here, but after reading some other posts here, I am beginning to think I need...