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Yeah but when the announcement is listened to it would repeat... so there's no way of doing it, felt sure there'd be a way either by changing the announcement properties or using variables but I just can't get it to work :( Thanks

I'm struggling to have the following work. We have an announcement that allows to caller to skip it, if they press the 1 key but when any key is pressed the announcement skips and routes on the next relevent step. Is there a way to keep the announcement playing if any key is pressed other than...

All sorted now... it was a telco issue, not sure what but they made some changes and all working now.

Failed call LIST TRACE time data 09:35:55 active station 6312078 cid 0x20a4 09:35:55 G711A ss:off ps:20 rgn:6 [xx.xx.xx.xx]:2360 rgn:6 [xx.xx.x.xx]:2352 09:35:56 dial 901 route:ARS 09:35:56 term...

Bit of a strange one. We have a multiple site ACD with SIP for our calls. We outbound dial with the IP-Network-Region and ARS location via the appropriate Particion Group... anyway, there's the odd number that fails with the error - 'denial event 1186: Invalid number format D1=0x772b D2=0x21c'...

Hi, There must be a simple way to clear a vector other than changing it and spacing through the lines? I'm going through a big clear out and have 100+ vectors that need cleared so I can delete the associated resource. I've tried the import to change but I can't seem to get it to work. HELP! :)

I have a setup where a call queues against a skill then after a certain amount of time the call outdials to a geographic phone number. The steps are basic queue to skill, wait x amount of time then route to. When the call isn’t answered and routes out the service factor percentage on the CMS...

Thanks again

did anything precede weblm?

cool... thanks :)

Yes, 5.2

So when logging in the only licence file I can see comes under security... would that be the correct location? From there I get licence serial number is xxxxx on carrier 01A... Before I ask further questions am I looking at the right info? Thanks

I've been asked to get the mac addressses of our Web LM servers... I wasn't aware we had any as in all the documentation we have there is no mention of them but I've been told we'd have them. Is there any commands in ASA I can use to locate and identify them even if just to acknowledge they're...

Great stuff... Thanks!

I was asked a question at work today and I'm unable to answer... Due to documentation I'm aware what C-Lan does but I can't see it in the CM. I list the data modules but it has nothing listed, where else could I look to loate them? Thanks

Belated... but thanks, just back round to looking at this.

I've been asked if we can test one-x communicator softphone on our system but I'm unsure if we require a licence and everything I've searched isn't too clear. On our ACD what licence is needed, just an IP phone like our physical stations or is it something different. The Idea is to roll a load...

we'd played about with certs and other things so I rolled back to pre-patch, patched again and it started working... from the jks report it was apparent we just had a lot of muddying of the water with alias' so had to strip it back... if that makes sense?

Thanks... fixed now!

Avaya gave us a patch to put on the AES that extended the validity for another 4 years... now I've wrote that, the certs didn't change as such but I don't know what the patch does. The patch was AES-16799_default_cert_renewed_b3.bin We have located the keystore but we're not sure what to change...