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I have two h.3232 IP phones that are configured as SIP phones in CM in order to have dual registration with Avaya B179 Conference phones that share the same extension and ring simultaneously. The two phones have stopped displaying the caller id when receiving inbound calls. The B179 is...

Kyle55 we have Service Observed and listened to recordings of the calls. We can hear the clicking noise on live calls and the recordings. We have engaged the Verizon support team and they have opened a ticket.

One of our Hub locations is experiencing an intermittent clicking noise and dropped calls on calls. This issue just started yesterday and nothing has changed within our network. The end users are using the Verizon In Contact soft client to make calls that ring into their Avaya 9630 phones and...

This is what the system reflects. When an internal extension dials the number 16234357951 the caller is able to logout the agent. If any external caller dials the same number the system is not recognizing the digits entered. According to the staff this issue worked before we converted from 5...

We changed the COS to allow console permissions, however this did not fix the issue.

S8700 dual servers on VM platform 6.3 Service Pack 1

We recently converted from a 5 digit dial plan to an 11 digit dial plan. We noticed that the remote agent logout does not work if you call from a cellular phone. It does work with a station that has EC500 if you call from the associated cellular phone. The system does not accept the DTMF...