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Lis meas shows a high count for UAF/FS. I haven't swapped or reseated boards yet because the entire trunk group went out at the same time, 5 circuits in all. The circuit I'm testing is just the first circuit in the trunk group. I assumed it wasn't my equipment and it had to be the carrier since...

Yes, all B channels are down but the signal group is in service operating on the secondary D channel.

Test with LB and Test while connected to carrier are identical. All initial tests pass and then every channel fails/abort test 257. Test with connection to carrier. Test with LB in CSU.

I have a DS1 circuit that is down and I am trying to trouble shoot. It is a TN464F board configured as ISDN-PRI. The D channel in the Signal Group is in service. My question is this, when I connect a loopback plug to the integrated CSU for that circuit should the circuit show In Service when I...

I have a skill configured for 45 second Timed ACW interval. Every agent logged in to the skill goes to ACW after a call as expected except for one agent. This agent goes immediately back to Available after a call. I can't find any setting other than at the hunt/skill level that effects it. Any...

When I configure a voicemail to dial a custom attendant (in user preferences) the caller dials zero and it says extension xxxx is not available and puts the call into the original voicemail to leave a msg. Is there something that needs to be enabled for the feature to work? Aura messaging and...

Can a whisper tone announcement be played on an outbound call? I'm in a call center environment and some calls get escalated to a third party if we can't help. Is there a way to trf the call to a vdn-vector routed to an outside number and have the answering party hear a whisper tone?

Is there something that is in the next format (format 3) that makes it work? Your format 2 is like mine.

I am trying to use the Vu Stats button to allow agents to see what AUX state they are currently in. I have verified that Reason Codes is set to Y in Customer options, and AUX reason codes 1-9 have names. Below is the setup for Vu Stats display format I am using. When I press the Vu Stats button...

I found the answer. Import requires two quotation marks in the field ("") to blank, or delete it.

Does anyone know how to delete fields via Import? For example; I have a list of VDNs that all have the same Return Destination. I want to delete the Return Destination for all of them. Is that possible? Because if I leave the Return Destination field blank it gets ignored on the import. Is there...

No, going to blackberrys via Verizon.

I have an option 81 and have users that use their call forward key to forward to their cell phone. The forwarding works fine except the calling party doesn't hear a ringback tone once the call follows the forwarding. This is a recent issue, wasn't a problem before. Is there anything in the PBX...

Is there a feature key on the 2616 to look at missed calls like on the 3904?

Got it. Cls UNR worked for the phantom and the route ACOD worked for the ACDN. Thanks much for the help.

I have cls cfxa, and both ACDN and DCFW are forwarding to 91xxx-xxx-xxxx.

I have a user that is now working from home and I need to forward her DID number to her home number. I have deleted her extension(4559) from the TN and have tried creating both a new ACDN and a phantom number with 4559. When I call the DID number it immediately goes to call pilot and tells me...

I was able to find the TNs in callpilot config wizard, then prt the TN in ld 20 and look at key 0 to see what the acd group is. There are so many acdn numbers that when I prt ACD in ld 23 the buffer would fill and I couldn't scroll back to look at them all.Thanks for all the help!

No TNs associated with 7771 in ld 20. I printed acd 7771 in ld 23. It is set for maxp 1, but the ncfw is 0. I still can't find the path to get to voicemail. The reason I want to find the active agents for the voicemail group is so I can remotely check the status on weekends and evenings to...

The pilot number to my callpilot voicemail is 4410. When I go to ld 20 and prt, dnb 4410 it tells me 4410 is a cdn. Go to ld 23 and prt cdn 4410 and the dfdn is 7771. Back to ld 20 and prt, dnb 7771 and it just says type acdn. How do I check active agents (TNs) for this voicemail group? In other...