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@NYSTECH Right? The thing is that this issue doesn't affect every single client. It appears to me to be affecting lucky clients on Server Edition with multi-site, or IP500v2's in an SCN. @rgunther Sorry. I will edit that. To be clear, the 11.0.4.1 GA release in August HAS the bug. Critical...

ISSUE: User rights or hunt groups deleted from configuration after merge changes are saved. This is a known Avaya software bug on 9.1, 10.1, and 11.0+ software releases. *Issue doesn't affect every single client. This appears to occur in Server Edition with multi-site, or IP500v2's in an SCN...

Sometimes you inherit solutions that you are forced to support...

Agents are reporting hearing echo on calls. They are using Avaya Communicator, and computer work station with headsets. Users have reportedly already reinstalled both Communicator and IPOCC UI. Has anyone heard of similar issues? Any suggestions are appreciated.

@ QTELECOM, what was the specific release version they gave you? I have the same error occurring with a client on the latest GA Release 9.1.6. Thanks.

So- the user I tested with has a DID in the ICR. Still showed unknown.

No dice. With the i gone, and with the send original caller number setting checked or unchecked, still says unknown.

No. I'll do that, and report back. Thanks.

Have the FQDN entered on the VOIP tab of the LAN1 tab of the IP500v2? Have SIP remote ext checked on? LAN1 Network Topology Tab: have the correct public IP? Public ports: EDP/TCP 5060 and TLS 5061? If all the above is correct One X portal Server admin: correct FQDN listed there? If that's...

Correct. ARS 51 is an example. Create a unique one just for this user to use. I typically import an ARS table, and copy paste as many as I need for whatever I'm doing.

See attachment. If IPO with Linux app server, or IPO with one x portal server, you need to ensure proper NAT and firewall policies are in place for each network entity. If Server Edition, then everything just points to the same internal IP from the outside world. This is IP500 with one x...

On the user in question, go to short codes. Add a code with the following: Code: ?D Telephone Number= the extension or number to be dialed Feature (if internal ext Feature should be Dial Extn. If External number Feature should be Dial (Line Group ID will be the line group of your ARS table being...

Hello, The standard outbound dialing for this site is 9N, using ARS 51, which sends the client's main telephone number. I setup a separate outbound dialing code of 8N, routing to another ARS table. This ARS table has short code NSSi. When calling from an external number to a DID that is...

You need an Avaya IP Endpoint license for ANY Avaya IP/SIP phones. The "Allow VPN Features" option has been removed from the extension tab in newer software releases.

I recently sat in on meetings with Xima Chronicall. Target Date is for April 2013. They will have a product that records 100% of calls on T1/PRI, and recordings will be accessible via Chronicall web gui- no longer relying on VMPRO ports/VRL etc.

1)Does getting a digital phone system = VOIP? A: No. VOIP only applies if using IP phones, or dialing between two systems across a VPN/point to point T1/MPLS circuit etc. Just because the IP Office offers VOIP capability doesn't mean you are using VOIP. 2)For our small office of 30, would the...

Under analog trunk option settings- enable "allow trunk to trunk connect". one line is used for the inbound call, and a second line is used for the outbound. Please keep in mind that TWO trunks will be in use for the duration of the call. This changes requires a software reboot.

In the near future Xima Chronicall will also offer a "recording box" of some sort. Chronicall is a call accounting/reporting tool. I would wait for Chronicall's product, but Trisys does work well.

Try Trisys/Tapit Nova. They offer PRI recording boxes that can record 100% of in/outbound call traffic, and you can search/reply through their software similar to Contact Store. Trysis Tech Support: 973-360-2300

1. Verify that in Manager-->System Tab-->System "sub-tab" under file server type it should say "Memory Card". 2. You need to drop the holdmusic.wav file into the manager directory (C:\Program Files\Avaya\IP Office\Manager), and then you will need to go to Manager appication, and go to...