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is there a way to download the .isl file from an existing mitel 5000? I have full admin rights and own the system but in case of a major failure, I know I will need this file to import into the 5000 at the time of the rebuild. I cant get it from the provider because they went out of business.

If the 3300 is in the VLAN 2 environment and programmed as such in the system IP configuration, you will need to be in a port access vlan as well to get to it, static pc if dhcp is not on. I have a customer in VLAN 22 and have to go to maintenance/vxworks side and do vlan_off to get into it and...

I can log into Mitel Online but half of the screen pops up and then goes blank. Tried on several different browsers, same result. Updated Adobe Flash, no luck. Any ideas? Thanks

Downloading firmware to a newly installed phone on a 200ICP, stops at 1471 and resets. Multiple phones, different switches within the same network. 5312 set type. I know this is network issue but trying to find out why. If phone has firmware, reboot is fine and comes up, only happens on newly...

Along with Phonebook on the newly installed 5330 phone for a 3300 shows HOT DESK on the screen. How is that wiped out so that it doesn't show? People are asking what it does and Id rather just remove it.

Needing to set up a scheduled backup (weekly) for a customer on a VCX Region (Running 9.5 software). Anyone have any instructions on how to do that? Any help would be most appreciated. Thanks

I have this same issue. I have the UC Express going from an XP laptop, thru the MSL (embedded APC). The problem is that I cant call an outside number. We set up a VPN and that works like a champ but for some reason it never does "register" and work if the VPN isnt in place. Ive called Mitel and...

Needing an upgrade procedure for a 3COM VCX 9.0 upgrade. Currently running 7.1.16c but customer is wanting to upgrade and wanting to give them a timeline and a process to do so. Any info would be great, cant find anything on esupport on the 3com site. Unless I am just missing it.

We are changing out an LX controller with a NSU and per nodes to a new MXe controller. The LX is running 9.0 and the MXe will be running MCD 4.0. I am planning to take out the NSU and replace with a T1/E1 Combo Module. My question is 2 fold....1. Can I restore the saved database or do I need to...

To troubleshoot, I would take the remote phone home and put on your DSL to see if it ever stalls, that will isolate the problem to tell you whether the network is in fact hiccuping or if there is a Mitel issue with the Server/Phone. The network may be stable but there could be something in the...

Using Teleworker is a tricky thing. However, setting up countless of them, it usually reverts back to a network issue (IE Bandwidth,Bottlenecking). Permanent is fine for the DHCP setting, because your pause is coming from the negotiation from the phone to the Teleworker Server thru the cloud. I...