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(Cross-posting from the cabling forum:) The jack was terminated incorrectly. The pairs were all correct, but it was a newer jack with a compression cap that is maybe supposed to eliminate the need for punching down the wires, but didn't work in this case. Why it wasn't tested at install I can't...

The jack was terminated incorrectly. The pairs were all correct, but it was a newer jack with a compression cap that is maybe supposed to eliminate the need for punching down the wires, but didn't work in this case. Why it wasn't tested at install I can't say. Anyway, that was the issue. Thanks...

Consensus on the IP Office forum is it's a cable/termination issue. It's definitely not the phone, the other cables, or the IP Office. I'm keeping my service call. I'll update when they've finished for closure.

1 through 6, actually (I did that to confirm the card worked after install). All those ports light up other extensions just fine.

Nothing at all. Definitely a better brick than a phone.

Good, thank you for confirming that.

Pinouts are correct; 5&4, white/blue. I don't know what you mean by putting an analog DT on the pair (I mean I understand theoretically what you mean, but don't know how to go about it), but before I chase that down I'm waiting on some info from the IP Office forum. I've got a call in to the...

Yes (sorry for not replying to that thread yet), the blue pair is on 4/5. The only thing I haven't done is to switch the blue pair to a different pair and test that. At this point, I've sunk too much time into cable troubleshooting--I'm fine with going ahead with a service call. But if the tech...

Yes it does.

I'm having a time trying to add a new phone to our system. (Preface: I don't know phone systems; this is beyond my expertise by a long shot. I muddle through as I can.) I've added a new 700476013 to the system and it works correctly. I've got a jack that has never been used before, but has been...

vtphoneguy, do you mean they exclusively use the blue pair, or both the blue and green pair?

Green

They're digital. I posted here because I'm pretty sure it's a cabling issue; the unit itself is working properly. The (to the best of my knowledge) problem is isolated to this cable.

I'm trying to troubleshoot a bad phone line and I'd like to know if I've tracked down the problem. The situation is that I'm adding a phone to an office that was cabled 3 years ago with the rest of the office. At no point has this line been in use before trying to add this new phone. The phone...

No errors on boot. Figured it out--bad cable. Swapped out for a new one and everything's fine. Thanks for all the help everyone!

Thanks for confirming that; I was positive that was the case. Any ideas why I can't use the card?

Wait--have I misunderstood this? Are we saying I can't have a COMBO6210/ATM4 and 2 DIGSTA8 cards? I understood this was possible as only one is a combo card. At this point, the system's upgraded and recognizing the new card, but I still just get the 'status ok' led flashing. Not sure where to...

Wow--this upgrade is slow! I'm going to have to continue troubleshooting this on Monday after the upgrade is complete.

I should be clear that it's a red flashing led, every 5 seconds. Mike says that indicates the card is okay. http://pbxbook.com/ipoffice/chkleds.html

So maybe I'm missing something--I powered down, unplugged, installed the card, rebooted, and the card is getting power and is recognized. But I can't seem to use it--the first led on port 1 flashes red, and that's all I can get it to do. Plugging in a line (to any port) seems to do nothing. What...