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Guys, Downloading the TW test tool helped. BTW, the production was till live after removing the license. When the business partner was in the process of re-applying the license to the production system, I called him from the TW handset, and he was still applying the license. Thanks Ron

Hello, We are relocating our Teleworker VM to another data center. For testing, our partner removed the license from the production system to the potential new system so we could test. Within the time frame that we had, the test didn't work, and the license had to be applied to the...

Thanks kwbMitel Ron

Appreciate the responses. PBX is MiVoice Business v7.2.x. I still think of it as a ICP 3300 or MXe. We do have a 5550 console. So, is tenanting possible? If so, are there any gotcha's to the end user? I'm trying to get as much understanding as possible when I discuss with my business...

Hello, I've uploaded a MOH file into our MXe as an embedded source. Now, is it possible to limit the MOH media file to play only for the calls placed on hold by the receptionists? In other words, I want to prevent local calls within the PBX (ext to ext) to hear MOH when placed on hold...

Thanks. I'll check into it.

Hello, Without purchasing Mitel's UC platform, is there a way to map a incoming DID with a contact name within the MCD system? In other words, one of our users has a company provided cell phone, and we would like the incoming call to display that users name so the secretary doesn't ignore the...

Is there a way to import known nicknames and compare what is in the system? A partner complained that the system wasn't working. Everywhere in our systems, the persons name was Joseph. The partner decides to use Joey and complains that the system isn't working. Thanks Ron

Thanks for the feedback guys. Ron

Simple. Someone is being harassed. Thanks kwbMitel. Ron

MCD, CX, MXe or do we still reference them as 3300's? Thanks Ron

How would you guys block an incoming call? What options do I gave? Thanks Ron

On the Teleworker system, where is the Internet Visible IP Address configured? Thanks Ron

Actually, our business part installed the latest patch for our hardware and even did a backup/restore. Neither worked. Ron

I wish that it was a cell phone issue, but it is not. It happens internally and externally. All VM ports are available. Ron

Yes. We did the system reboot. It didn't help. Ron

Callers have been intermittently getting cutoff when leaving VM messages on the embedded VM system. Yesterday when manually stopping/starting VM, I got the following error. vtPageQFileInit - failed to read trans.dat Consequently, we decided to restart the 3300 or MCD. Any suggestions to fix...

Thanks Ron

Yes. DHCP option 125, and I had to use the DHCP Config Helper utility to create Option 125. If I needed to, will DHCP Config Helper work on a Windows 2012 server? Thanks Ron

On one of our Windows 2003 DNS servers, we had to run a DNS utility to support the 5340 phones. We are upgrading our Windows Active Directory to 2012, and I was wondering if anyone has upgraded with the DNS options on a Windows 2012 DNS server. Thanks Ron