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wow intigrant this is good way , so I will have SC on the user 9N/NSinumber of DID/dial/ARS number and on ARS 1N/N/Dial/Line group number , right ? and I assume SC on the user level should insert DID number to field N of ARS , correct ?

no guys , no scn . I have several users (h323 phones) remotely connected to IPO500 on site A with their own DIDs , connected and registered on the same IPO500 on site A . Short code .s(DID) doesn't work , when user dialing 11 digits user's phone with that short code starting to call after 3rd...

1. I have shortcode on main ARS 50 sedning to PRI of site A : 9N / Dial 3K1 / NSinumber of site A/ 50 which I see takes precedence over my user shortcode. Is there a way to get around this ARS route ? I don't want to change this ARS cause it will affect to many users . Is there a way to get...

Hi guys. I have several users (h323 phones) remotely connected to IPO500 on site A with their own DIDs , all DIDs coming with PRI . These users are sitting on remote office B and must have different Caller ID (their own DID)than users on site A . All outgoing calls go through that PRI . I...

thank you guys

Hi guys. I have licenses for 13 non-avaya ip endpoints , system monitor shows only 3 from 13 in use. When I add new sip user&ext I have this message:" the number of non-avaya ip ext configured exceeds the number licensed " The problem is I can;t register sip phone , I don't exclude that sip...

HI guys . I have a 100 did numbers to add to IPO500 . I know how to add one by one but this will be p..of ..a . Is it possible to automate this process ? I didn't see option to import DIDs , maybe with command line or another way ? They are not in the range so I can't use wildcards :( Thank you

ok, today windows services->VMpro services: started , yesterday I didn't see it in the list. The issue was fixed after we did Repair of the VMpro software, start/stop services and reboot of the server pc .

HI guys . 2 weeks ago voicemail to email stopped to work after several years working. IPO500 has VM ip on settings as 172.17.4.11, when i go to that pc and try to run vm pro client it shows "no vm server on the local machine " , but there is folder voicemail pro under...

thank you guys. Issue was resolved after I add "switchport voice vlan 1" on the port and no another vlan is programmed on that port . I know it's bad but right now both voice and data is running trough the same vlan 1 at that site. It's old infrastructure still don't have a time to fix on some...

HI guys. I am having weird issue when ip phone is connected to cisco 2960 port with static ip settings on the phone didn't connect to call server , when I checked the port on switch it shows up-connected but i don't see mac address of the phone . When i connect my laptop i see mac of my laptop...

thank you.

Hi guys. Is it possible to remotely restart cards installed in IPO500 like PHONE2/PRISU, combo card,VCM32 ? The question is actually about PRI but good to know about all of them. Could not find such option neither in Manager or System Status app . Thank you

thank you so much . I forgot that we can setup SC on the user level :D .

Hi guys. I have 2 extensions 5999 and 5211 on the same IPO500 . When I dial the same cell number 347xxx-xxxx from 5211 it goes to PRI line 9 trace shows matched Short code 9N dial system. When I dial from 5999 that cell ph number it goes to analog line 1 short code matched 9N dial user, in both...

ohhh , u r right... I focused on hunt gr settings and missed button settings mistake. Thank you so much it works now . Have a good day ;)

Which print screen u mean extension button program OR HG fallback settings? Do u mean Night service dest and Out of service destination should be same (but what if they should go different place)? Night service destination is by default when not assigned goes to Voicemail-AutoAttendant, Out...

Make sure the hunt group extension is in the action data for that button"- I think its there , unless I miss something . I enclosed print screens in zip file. . Thank you for ur help http://files.engineering.com/getfile.aspx?folder=1847e4c3-98c6-4dd3-b305-6f0110ccbd02&file=HGsettings.zip

Hi. I have hunt group with 3 numbers , one of them is front desk phone. Front desk has button#12 set hunt group out of service , I created shortcode *20*N# and *21*N# to set HG out and clear HG out of service , voicemail is on, when HG is out of service call should go to lobby ext which i set...

thank you