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I changed DTMF on the SIP Trunk to Inband, and that seems to have resolved this issue. Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm. Visit and Post on my...

DTMF already set it RFC2833 Ran Monitor Trace and it shows the incorrect digits. This is a hit or miss issue, but you can reproduce it when holding the digits longer when dialing in the automated attendant. But still happens even if you don't hold the digits longer. Isaac Braca Avaya ACA - IP...

IP500 V2 Running 11.0 SP2 SIP Trunks, set to use G.711 codec (for better quality). SIP Running through a dedicated firewall using FIOS 500MB Internet, connected using WAN2 Having issues when callers call in and dial extns from Auto Attendant and Dial Room #'s to enter a conf bridge. VM Pro seems...

Pricing ? Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm. Visit and Post on my Blog: http://ipofficeexpert.blogspot.com/

Trying to setup my first J179 IP phone on my demo system here in my Lab. I upgraded the system to R11 which is requited, but cant get the phone to register. After putting in Extn and Password, the phone sits on "acquiring services" and goes no where. Any ideas? Isaac Braca Avaya ACA - IP...

Can you direct me to a Toshiba forum? Anyone know of one that is popular like this forum? Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm. Visit and Post on my...

Well aware that 1&2 are on the Toshiba side. Just looking for someone that would know how to fix his or who to go to in order to get this fixed. As for 3, there was to be a creative way to do using maybe using voicemail to transfer the call to paging etc. ? Isaac Braca Avaya ACA - IP Office...

Anyone that can help here would be greatly appreciated.. Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm. Visit and Post on my Blog...

Trying to make a SIP connection from a Toshiba CIX to IP office. Got it up and running but have a few issues/limitations to overcome. 1. Toshiba always sends the Main TN of the Trunk as outbound CID. I want to show the 3/4 digit extn of the user so recipients of calls on Avaya endpoints know...

Can anyone shade the details of how to configure the Media5 SIP IOS App with IP Office. Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm. Visit and Post on my...

what brand atas do you guys use? Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm. Visit and Post on my Blog: http://ipofficeexpert.blogspot.com/

you have had this issue befpre ?? Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm. Visit and Post on my Blog: http://ipofficeexpert.blogspot.com/

Phones dont work on ANY POE Switch I try, Replaced the phones for now with new ones at the customer site, those work fine. Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT...

Yes we tried it both ways. Flipping the switch does not help. Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm. Visit and Post on my Blog...

Very Strange Issue Qty 3 Avaya 9608's that were once working, suddenly will no longer power on when connected to Any POE Switch, including the POE Switch that is working properly with 15 other phones at the customer site. Yet when we plug the Avaya 9608 Phones in using an Avaya SSPOE-1A the...

Update Though system not as busy on the weekend, After removing DND buttons from all phones, and turning off agent status on no answer for HG's, system has thus far been stable. Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT & Telecom Partner, is a New York...

Further, after spending 3 hours on the phone with Avaya today, they confirmed there is a critical patch for SE 9.1.6 Systems, where when a HG user either DND's to ignore a call or is logged out when they don't answer, the system reboots. For now we removed DND buttons from all users, and set all...

Yes we have it set to force users to be logged out if they do not answer a HG Call. ES Melissa Reye is a user in El-Salvador Remote Call Center She used One-X + Communicator on a Windows PC along with a USB Headset. Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier...

yes absolutely users cross sites for HG membership, users also use trunks from both sites, etc. note all users are created on the solution and not on the individual switches. extns are on the site specific systems Isaac Braca Avaya ACA - IP Office CTO / ICCS & Co., LLC. ICCS, Your Premier IT...

Worked with Avaya support on this. They issued me a Patch to the VM Pro Service executable to run on Windows and said I can run VM pro for Windows with SE I did not do this yet, and I questioned the fact that I cant edit the VM IP on the Secondary SE, and the Tech told me it should not matter as...