Search results for query: *

No sorry I didn't know it might be the VM system. This is NuPoint Build: 18.3.0.23.01

Thanks for the posts! I tried LOCATE FEATURE EXTENSION but there are not active features. Is there a different command I need to use?

Any Ideas on this one. They are getting a lot of random internal calls again today. This was only happening to one user. But now it is happening to two.

Hello, I am working with MiCollab 7.3.0.106 MVB Release level: 8.0 PR3 Some users are reporting that they receive calls from other uses at random. This seems to be referred to as a Ghost or Phantom call. No one is manually calling but it happens automatically. Does anyone know what may cause...

Sorry, Yes it is audio and it is virtual. When the issue occurs, if you dial in all you get is dead air. All of the port state statuses are "In Service" I can call each port and AWV answers. VMware stats are all "normal". It was built per the engineering guidelines. May turn out to be a vmware...

MiCollab 7.3.0.106 MVB Release level: 8.0 PR3 We had to fall back to the free conference number to run our meeting (embarrassing). I stopped and started the AWV services and it started working again. How do I figure out why it stopped working? This is the third time and I am loosing user...

Thanks for the tips and recommendations everyone. kwbMitel, I ended up using your recommendation with a slight modification. Created trusted device x6240 with a DID with COS option for Delay ring after 10 seconds and No Answer routing after 20 seconds Created voicemail associated with x6240...

Solved the problem by factory resetting the unit. I don't know why, but worked.

Nope, I actually copied the working one.

Hello Everyone, I am working with a Mitel 3300 virtual ICP with SIP trunks. MiVoice Business installed OVA version 8.0 PRE3 MiVoice Border Gateway version 9.4.0.31 MiCollab 7.3.0.30 with NuPoint voicemail I have two UC360 units. The first one is configured with a DID and is working fine...

@kwbMitel, yes the test DID we were assigned was a 512 area code. They ran out of consecutive DID's in 512 so the new DID's area code is still fresh and some Toll Free numbers do not accept calls from it yet.

Hello Everyone, I am working with a Mitel 3300 virtual ICP with SIP trunks. MiVoice Business installed OVA version 8.0 PRE3 MiVoice Border Gateway version 9.4.0.31 MiCollab 7.3.0.30 with NuPoint voicemail I am not sure if a Hunt Group (HG) is the solution for my need. I have main number that...

This turned out to be the owner of toll free number. We were assigned DID out of a new area code for the area. They were not excepting calls from this area code yet.

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoice Business installed OVA version 7.2.1.24 MiVoice Border Gateway version 9.4.0.31 5330e and 40e IP Phones Is is possible to add to what is displayed above the line? Right now all I have is Phone Book and...

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoice Business installed OVA version 7.2.1.24 MiVoice Border Gateway version 9.4.0.31 I have a user that cannot call one particular 800 number while others work fine. I am remote on a teleworker phone and this...

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoice Business installed OVA version 7.2.1.24 MiVoice Border Gateway version 9.4.0.31 I had the Sales manager say he thought we were going to route calls to his sales team by state. Is that even possible? What...

This ended up being on the SIP Provider side. It issue was the order was placed without the caller ID enabled on about 56 of the DID's. After that was added, problem was resolved.

Here is the SIP Peer Profile...http://files.engineering.com/getfile.aspx?folder=bc992eec-e883-4778-a717-e7e30bb3bf7a&file=SIP-PeerProfile.csv

Here is the COS http://files.engineering.com/getfile.aspx?folder=59ea9390-4c2f-4f82-ac5e-2fc3e1a1263f&file=COS.csv

I am working with a Mitel 3300 virtual/Physical 3300 icp system with SIP trunks. MiVoice Business installed OVA version 7.2.1.24 MiVoice Border Gateway version 9.4.0.31 I am having an issue with caller ID for in coming calls showing the number as both the Name and Number. Is this an issue in...