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We just upgraded to MiVoice Border Gateway 8.1.25.0 and still are using NuPoint version 15.2.0.9.01. Since we upgraded last week, we noticed that we have a one-way audio issue only when calling from a MBG phone to a Nupoint voicemail box, auto attendant, etc. Once the call is established with...

Thanks for everyones input...We have all MxE III 3300 controllers. Not sure what you mean by the load - the traffic usage? So yesterday we got a tip that suggested we try and setup a teleworker phone but put the local IP (not the external public IP) of the MBG server in it and connect it to...

Thanks for everyones help in this....There is no firewall between the 3300 and the MBG it is on the same subnet of our network. The info above is the output of the system capacities form...but here's the bottom half. Whats interesting as well as I just had two users call the help desk and say...

Thanks guys thats what I actually thought as well , my license info right off the 3300 all seems fine. This is it below: Users IP User Licenses 240 External Hot Desk User Licenses 0 ACD Active Agent Licenses 55 HTML Apps Infrastructure Licenses 0 Analog Line Licenses...

Having an issue trying to get a 16th phone to connect on our MBG Server. Phone just sits at "Waiting for Ack".Everything is fine in the Mitel Border Gateway setup. We have 30 Teleworker Licenses and only have 15 activley connected. What is interesting is that if you disable one of the 15, the...

Both controllers are running the same version 4

We have a Praire Fyre server with network license which has two separate 3300 controllers sending data to it. Our agent supervisors have real time monitors opened all the time so they can see all data going on. The problem is we just added another controller and the agent name, agent...

We made the remote DND code something that they would never (or so we think) figure out so it cant be that...

In one of our call centers, we have all 5360's running and one particular agent's phone will randomly go to do not disturb throughout the shift. Some days it doesnt happen at all, some days it happens three times! We have no appearance key for DND on the set and have even changed the FAC that...

Thanks to both of you who helped...still having issues and so is my vendor..kwbmitel - I tried your advice and actually set up a hunt group with nametag and it worked except- I want all my agents (6 desks) to see a MW indicator on their sets and after reading into this and some other threads it...

Here is the scenerio: We are using a 3300 with Embedded VM at this site. Just this past week, I have two new ACD paths at the property: When all agents are logged in, no problems - everything works perfect. When all agents are logged out, the path unavailble number is set to a voicemail box...