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The trunk has been in place for 11 years and was recently repaired after a cable cut underground. The D channel will go up for about 30 seconds, but once I place a test call it goes out of service. As of right now I finally have the telco looking at their configurations after getting them the...

Hello Sorry for not including all details. I do not have root access and was unable to run all recommended commands, but here's what I've got. SW Ver: 7.1.3.2 HW: G700 list measurements ds1 summary 26v3 Switch Name: DK-CP-CM Date: 10:48 pm THU JAN 30, 2020...

Hello All, I've been having issues with T1 being down for 4 days and the provider has finally gotten out and repaired the lines and redesigned our route. As of right now the local trunk is up at the demarc, but their stating our system is configured incorrectly and keeps locking out the D...

Hello, I have a subscriber who's voicemail recently stopped working and I'm having troubles finding a solution. When you dial the user directly it gets to MM and just plays the default welcome message "Welcome to Avaya messaging please enter the # of the person you are calling or press * for...

Hi Ken, Yup the users phone was setup and working perfectly and then all of a sudden it has the old employee's greeting and name. MM 5.2 and the issue occurs on both MAS servers. Thanks

Hello, I'm currently running into an issue with subscriber mailboxes restoring old greetings and spoken names from previous employee's mailbox. Has anyone ever run across this before? My global team just tells me to delete the subscriber and wait a bit before recreating it, but that hasn't...

I do not have access to the MAS and am curretly waiting for our global VOIP admin to get me a password for the US system. Once I can get in and check the OHV I will update this post. Thanks for all your help!

That is the thing I can log into the ext just fine when try to as a user. I can also hear her recorded name when I dial her EXT from the names directory within MM. Quick question what is OHV? Sorry if that is dumb questions I'm still learning the system xD

Hello All, I am having issues with a certain phone number not rolling to voicemail. The calls makes it to MM, but it just gets placed at the cover "Welcome to avaya messaging please enter the mailbox of the person you are trying to call" and once I enter the extensions number it just loops back...

I call her internally/externally and let it ring to voicemail. When it gets to voicemail it asks me for the mailbox number. I enter XXXX and once again it asks me for the mailbox number. It is a continues loop. I know I have fixed this exact issue before and it was the secondary extension. I...

I'm screwed... Thanks for the info Ken. I have already started to dig through the VM boxes and am at number 239. I recommended that I just create a new EXT, but she refused that solution...

Is there a way to lookup secondary extensions? I need to find where this extensions is currently pointed to, but I do not wanna go through all 884 VM boxes looking for the secondary extension. Problem: I have a user thats voicemail just loops instead of going to a cover message. I believe it to...

I was wondering if there was a CMD I could use in Gedi to sign out an agent? I need to make changes but am not able to due to this user... Thanks in advance, MAMO

Hello, In advance I apoligize for this post. I am having an ultra brain fart :-/.... I need to setup a Call forward from EXT 1000 -> 1015. I cannot seem to remember the correct feature to use :( any help would be great once again sorry for this post hehe.

I am having a little trouble remembering how to display current TAC's in the system... Can someone help out by listing the correct command? Thanks in advance

@ipguru Yup contacted the local provider and got it running... Thanks again everyone

Thanks amriddle01!!! Shows how much I know :-/

Hello All, I came in this morning with users freaking out in our southern location. I have checked the status of the trunks and it states "out-of-service-NE". I remember this error from when I was shadowing my Avaya Admin but I'm not 100% sure on what to trouble shoot. I know in the past my...

Is it possible to use a Avaya system to make announcements during a severe weather? (kinda like a PA system) or able to broadcast a message to all users? Any help would be great.

Hello Everyone, SO I am running into a problem when added VM boxes to our Modular messaging. I need to know if there is a way to list where the EXT is located. i keep getting the following "Error: PBX matches a subscribers Secondary Extension (1524)" So its in use but i want to know who's using...