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Hi, Customer has a G3 running CM 3.1.2 and an AES 3.1. Currently the AES integrates with the CLAN board. Now they just upgraded to an S8300D with CM 5.2.1 and I can't get the cti link up between them. I provisioned the data from the old proc to the new proc and made a change under...

Thanks.

Hi guys, I'm installing this one X attendant app and stumbling on tons of issues. I park a call, but the park button does not turn yellow and I can't retrieve the call back. I also don't know how to customize the hot keys to do any of the features from the CM. Any help is appreciated...

I've hardly touched CMS. Where is that done? AVAYA Certified Specialist

Hi, I got a customer notifying this error on his CMS: 1302 01/31/2011 8:44 AM ERROR PROCESS COMMUNICATION (PO) library error, function: ERROR (IDBM) receiving too many exceptions too fast. Some exceptions have been discarded. Reduce the number of active exceptions or change thresholds so that...

I actually followed the instructions and got the IP 500 to work. I used the AT-DEBUG which was new for me because I had already did the AT commands with no luck. Anyways thanks for the help and the link. AVAYA Certified Specialist

Sorry about that. Let me follow that link you posted and follow instructions. AVAYA Certified Specialist

this what i get thru the DTE port: CPU Board Version is: 0xC0 CPU PLD Version is: 0x17 CPUID: 0x02 Present: 0x0F Present2: 0x02 Using FPGA build 0x0000005E Programming FPGA ... FPGA ID 0x01 Version 0x00 Build 0x0000005E Initialising NAND device.. registering.. Added device: Hynix 64MB NAND...

I had used the reset button and had no luck at all. I actually took this equipment out of the box and was working fine till I decided to upgrade it to the latest version and thats when it failed and now it does not want to do anything. AVAYA Certified Specialist

Company don't got me doing these IPO's anymore so I have not touched these IP-500. I actually remebered how to do the procedure for the old ones, but had no luck bringing it back up. My ACS is on other stuff, but u seem to have the ACS for IPO so u have any good suggestions for me. :-) AVAYA...

How do I rebuild the IP-500 thru the RS232 port? Was upgrading software and it failed and now it does not want to come back up. Thanks in advance... AVAYA Certified Specialist

Thankyou... AVAYA Certified Specialist

Hi, Is there a way the system can tell me which subscribers have not had any activity without inputting one subscriber at a time, just some time of log where it just scrolls thru all the subscribers and just gives you a list of those that have just been sitting there with no activity. Thanks...

Just to be a little more specific: I have upgraded my AVAYA Softconsole to the latest version 1.5.4 and when I load up Softconsole we get an error message "One of more required fiels mapping is missing. Verify Directory Fields settings (Settings -> MDAccess Settings -> general tab). I actually...

Hi, I recently installed a Softconsole on a Win Vista computer and its giving me tons of problems. Any word that this might not be compatible with Vista or maybe I need a patch. I installed 1.5.4 which is the latest I found on the Avaya site. Any suggestions? AVAYA Certified Specialist

Nick44 is correct. I believe when you add the ann you have to indicate that it is integ-mus as the ann type. Then in the change music add it as a port under 1v9.

Mitch, I did some more research and I found out that this Audio Port is for future use. I know that you are as surprised as I am...jejeje...

Sometimes when these gateways give me a hard time I just go thru the installation wizard and it actually fixes things up for me.

jimbojimbo, The Main site was configured by Avaya and the ESS was configured by my team so we decided to use the same IP scheme that Avaya already had in place for the control network A private LAN. As the ESS was placed across the WAN then we just kept the private network and put the...

I believe so...I've tried to find documentation on it, but it always relates MOH on the gateway announcements.