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Occasionally we have to send an important voicemail message to everyone in the building. I created a voicemail distribution list (with all employee extensions) by using Phone Manager Pro from my old IP Office. Hence, I have to make sure the list is up-to-date. I lost my Phone Manager Pro...

Hi, I want to purchase a license copy of Phone Manager Pro. Currently, I am a One-X Portal user. But the One_X does not have the feature to create or edit the distribution list. My vendor told me that it is impossible to get a license anymore. Is that true? I have been using the Phone...

I just wanted to let you know that my vendor have to upgradeed the 1xp to a patch which was just released. It resolved the problem. Remember, I could open the 1xp, just couldn't login. I am sure there was a bug without the patch. By the way, my IP Office was connected to Avaya UPS Backup unit...

No, I do not have a backup copy for 1xp. Am I support to backup the whole Onexportal folder in Program Files? Will it ask me to reboot after installation?

Do I have to unstall it first beforem running the one-xport.msi file?

I am pretty sure there was a power spike. The air conditioner in our server room was out of service too. Although my voicemail server was working, there was a message on the screen saying it lost its connnection with IPO. Anyway, I have rebooted it at the same time. This morning, I...

Hi, I am using IP Office 500, Manager version 6. I have a copy of Office Worker and using One-X Portal on my computer. After reboot my IP Office last Thursday (hard boot, unplugged it from the power supply. It was frozen), I couldn't login to my One-X portal anymore. It gave me an error...

I figured out where was the problem. We used to have 3.x.x version. Since version 3 does not come with ARS table, our vendor used short codes on the User Restriction applied to all lines. We lost the secondary dial tone if we do not remove those short codes. I have to work on those when I...

I have IPO 412 with 2 PRIs, our company is in US. All lines are programed to use Dial3K1 to go out. We have fax machines and analog phones in our company too. Apparently they are all working fine except the credit card machines. When I asked my user to use one of my POTS lines, the credit...

Hi, After I have upgraded my IPO to 4.0.7, my credit card machines are not working. Everytime they tried to connect, it failed. Is there anything I have to change? The bank said the analog line speed was to fast for the modem. Thank you in advance for your help.

I played with the gain on both lines last week. It has been behaving since then, so far so good. I hope I got them right. I will see how it goes the next few weeks before I say anything. Keep my fingers cross. I hope I do not have to deal with the Telco. Thank you.

I have 412. There are 4 CO trunks installed as line 1 to 4. Therefore, our PRIs go after the CO, 5 & 6. The PRI card has dual ports. US LEC is our CLEC. Thank you.

Anyway, I wanted to thank you for your valuable information.

IPOdan, I am 100 percent agreed with you about the Telco. Where are you located? Would you like to be a consultant, in case I need help?

I have reset my PRIs last Tuesday. It has been behaving since then. I talked to one of our Telco technician yesterday, he has no idea what I was talking about when I mentioned the echo cancellors. I guess I am going to have a hard time with my Telco. Any suggestion? Again, thank you for...

I have 2 PRIs, line 5 and 6. Would it make a different which PRI I set to network? Current setup - line 5 is Network and line 6 is Fallback. Thank you for your help.

We are using 5410 and 5420 phones. I turned off the AGC on mine phone, no help. We were using those two PRI circuits on our old phone system(Definity)and never have this problem. I have monitored this IP Office Forum for a while, and did not see anyone has this problem. I was hoping...

We have upgraded to 3.1.48 two weeks ago, and it did not help. The internal calls are working fine, only external calls. If I reset my PRI circuits, it will last me for one or two days. At the beginning, it was random and getting worst to every single call if I do not reset the PRI.

Since we replaced our phone system to IP Office, we constantly having echo or the other parties couldn't understand what we were talking to them, either on incoming or outgoing calls. Avaya has replaced the PRI board. IP412 board is in back order, waiting for replacement. Is it a common...