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I know about that. It is what I did for one set-up that has only one choice that transfer to A DN with mail box. But what about 2 choice that transfer to 2 différent DN with mail box. The only solution that I found so far is having the DNs configure to FDN and HUNT to a CDN directed to a script...

Someone have an answer on this one. Using Open Voice session With AACC. Script Look like this for CDN 2525 WHERE choice_made EQUALS VALUE 1: ROUTE CALL 3456 VALUE 2: ROUTE CALL 3521 Call are trasnsfer OK to the DN that match the caller's choice. The problem is when it is call forward...

I did more test this morning and I was surprise about the result: Call Center A has GIVE CONTROLLED BROADCAST ANNOUNCEMENT PLAY PROMPT WITH LANGUAGE ENGLISH VOICE SEGMENT Mess_A VOICE SEGMENT Mess_B VOICE SEGMENT Mess_C And call center B has GIVE CONTROLLED BROADCAST ANNOUNCEMENT PLAY...

You are right, this will work but we just re-recorded all voice segment at this with professional voice and at the sime time we did clean-up all Call Pilot application and simplified every symposium script. What I did anyway(I hope temporary) is making one single voice segment with the three...

I build a script and while doing my final test I experience a funny situation I never saw before. Here what hapen I manage many call center at a major hospital. Call center A has in his script . GIVE CONTROLLED BROADCAST ANNOUCEMENT PLAY PROMPT WITH LANGUAGE ENGLISH VOICE SEGMENT Wait_message...

It is Jeap again. Sorry I miss something in my las message: In LD 23, the night call forward DN will be your outsourcer umber. In your symposium ROUTE CALL xxxxx CONTROLLED (xxxxx will be the ACD queue you configure with the outsourcer number as NIGHT number)

I am not sure if it will wotk but you can try that. On a regular ACD, when a ACD queue is in night mode and has a night call forward configure, the ACD will monitor the busy tone and keep control of the calls. I believe you have a symposium, so have your overflow routed to a ACD in night mode ...

Here is something that will answer all you question about DWC button and lamp. Have a good reading. This bulletin provides an explanation of the functionality of the Display Waiting Calls (DWC) key/lamp for the Symposium Call Center Server. 1. Display Waiting Calls (DWC) Key/Lamp DWC Key The...

DID has nothing to do with that feature. In fact anytime en agent is on a DN on his set, no incomming ACD call will be routed to the set. The same thing, when you configure in LD 23 SDNB to YES, it can be any line, it doesn't have to be DID ( SCN, SCR, MCN,MCR.....)

I never heard that a different ringing is possible on ACD using CS1000. I do not see the utility as only one call at a time can be routed to a set. If it is for the agent to kmow a certain type of call is arriving to his set, well have the DID assign a specific skillset and in the symposium...

I was gone a answer without testing your suggestion.... After testing it, it work. So you are right, that does bypass the timer. Great thanks, I realy appreciate.

I am bilding a script in symposium to collect digit using OPEN VOICE SESSION. It work fine but even if my command say to collect one digit, it doesn't mean caller will enter a choice. The reason is simple, the choise is the language, so we are in Québec, Canada and the prime message is all in...

You are right Stenlay, there is some confusion about how Call Pilot uses CDN. But one think is sure, if Call Pilot goes down, it is not any more the call Pilot DFDN that will receive the calls, but the CDN's DFDN. In the call pilot I work on right now, we have more than 2 CDN in the Call Pilot...

In fact Stanley you are right if you have a very simple configuration. But as you kmow,if call pilot goes down, caller will be routed to the CDN's DFDN. Now the Call Pilot I am working is used as the front door of many call center by means of menus so callers are transfert to different CDN in...

Someone know how many CDN a call Pilot install on a CS-1000 can support. It seems there is a limit but I can't find the info into the Nortel or Avaya documentation. Thanks

Can someone give me a answer to that funny problem. I did put in service a call center last week and the customer is making test that will never happen in real life. Here is the scenario: Callers arrive to symposium, queue for 5 secondes, if not answer, give IVR with choices in Call Pilot...