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Thank you I fixed it! You were exactly right!

We have CallPilot Manager version 05.01.03.05 Our HelpDesk phone mailbox is set up with Remote Notification and when a new meessage is left in the mailbox and there is no on available to answer and login to the notification alert the notification itself is being recorded as a message? We came...

Sorry just saw your 2nd post. Thanks so much! Helps somewhat.

Thisi is great I'm running it now. What does this date associate to? It's not an install date so what does the date represent. Sorry I'm off site and don't have my Input/Output guide with me to check what ACT in LD 83 is? thanks so much! I'll review again when I'm back in office again next...

There is a load in the CS1000 to find out the last date/time a TN showed any activity on it but I forget now how to do it? Does anyone remember? I'm doing an audit against my CDR system to clean up extensions that aren't being used anymore in the CS1000 so if I come across a DN/TN that hasn't...

We pay for the Avaya Pass Program that entitles us to support and software updates for our CS1000, CallPilot and Contact Centre Manager. I'm questioning whether our current Telecom Provider has provided us with all the sofware updates we should have on our systems and was hoping someone on...

OUR SYSTEMS ARE: Option 61 CS1000 Release 5 CallPilot Manager version 05.01.03.03 MY INQUIRIES ARE: In order to determine if we are adequately provisioned I would like to be notified (in any manner) that all channels were busy/engaged any time this occurs. Is this possible? Also, Our...

We've implemented some Voice Form Applications and they work great with the exception when the Assigned Transcribers login to pick up the Voice Form Responses the "count" of the responses goes back to "inception of the voice form creation" for example one of the Forms was created 2 weeks ago...

Did you ever get an answer to your inquiry? I'm interested in the answer! Thank you!

I'm sorry I forgot to mention what our PBX is: CS1000 - VERSION 3521 / RELEASE 5

Employees report daily abscences by calling our AfterHour Auto Attendant > Staff select their specific reporting group i.e. Press 2 for Roads Staff > they record their name/date of call/reason for absence etc. > message is delivered to multiple staff mailboxes who need to be notified of...

We have the CS1000 VERSION 3521 - RELEASE 5 - ISSUE 00 W + IDLE_SET_DISPLAY (printed ISS from LD 22) We've installed our first couple of 1140e phones successfully and would like to know how the Directory key works and how to set up the Directory functionality. Is the directory populated from...

Thank you for you reply and for telling me about the Polycomm soundstation conference phones because 3-5 of them are in fact the Polycomm Soundstation units! Thanks again!

[highlight #EF2929][/highlight]I dug into my manuals AND Tek-Tips and came across a couple of suggestions to find what I was looking for - this is what I found to do: LD 32 and do an LDIS X Y (X being Loop and Y being Shelf - for large system) or LDIS 0 - 4 (0 - 4 for cabinets in small system)...

I know there is load query I can do to show me how many days a programmed tn has been idle/inactive but can't remember how to do it? I just know there is a way I can query this??? I ran a LD 30 diagnostics which tests all sets from the set back to the Jack and if it fails it means either a set...

I'm sorry I should have mentioned this is a Call Pilot Report on a BCM50 system. Sorry about that Victoria

I printed the Mailbox Information Report to see if a mailbox was locked and noticed a couple of things I don't understand (see screen shot below) Translation - What does FULL mean and what does TRANSF 333 mean? MB Type Directory Name Ext COS Msg Min Msg Min Msg Min dial...

Thanks that worked! Programming the default back to 0 Do you also know how I can print all the Pick Up Groups? Thanks again! See I should be feeling sort of silly not doing that in the first place!

I'm attempting to remove a phone from a pick up group from my CS1000 on a 2616 set and tried the following: at prompt RNPG I tried NUL and X - still shows the pick up group number I also changed PUA to PUD in COS but this only prevents her from picking up calls in her assigned group it doesn't...

Thank you SO much for your help! Very much appreciated and like I said YOU ROCK!