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I have system IP Office 7.0 that has four analog lines, all answered by auto attendant. Occasionally the transfer from auto attendant will fail and AA will state that the station is unavailable. If you redial the station the system may then transfer. All lines will sometimes fail and there seems...

Have ip office 8.0 (18) with embedded voicemail and no matter what name is dialed in dial by name the system never finds any names. The system box in manager under telephony for dial by name is ticked and grayed out so it can't be changed. Names are recorded in voice mail and everything else...

I am trying to set up IP Office 8.1.65 with embedded voicemail to utilize Office 365 Outlook as the mail client for voicemail to email notifications. In the IP office under SMTP I have set an IP address tyhat the company IT person says it the Outlook SMTP address. I have tried ports 587 and 25...

I am working on a Merlin Magix 4.0 with messaging. The system had been administered by another company but that tech passed. They have a second call group 771 that answers specific calls. That being said there were two call coverage groups, 29 that has members of call group 771 and 30 for...

Thanks all, I just rebuilt the switch with the new SSC card and voice mail.

I have system that is in use Option 11 rel 21 and the three card meridian mail hard drive has shot craps. The customer does not have install tape and as such I understand that the hard drive can't be replaced. I have system in storage with rel 25.30 and the NT6R16AA card option voice mail. I...

The system will not accept 314 as nxx because it is set up as npa.

I have Option 11 system in Saint Louis that needs to be able to dial 314 prefix in the 314 area code. 314 is set up as a NPA but when they try diaing the prefix they get fast busy. Am I missing something?

I rebooted call pilot twice to see what IP was assigned

The CFNA is the voicemail DN and maintenance shows the port/dn idle

Have CICS 6.1 with call pilot 100 in service at location and while programming phone for new person the other day found that when dialing station to station the phone rings for the 4 rings assigned for forward no answer then the ring goes away on the phone but the light still flashes and voice...

Just rolled out IP Office rel 9.0.829 New office with combo cards (6 digital, 2 analog and 4 trunks) and have built hunt group for three analog lines to ring all stations, this includes an analog line. I have tried about everything I know to make the hunt group ring the analog phone. Internal...

I am having problems setting up several 1408 phones for Long distance barring. They need to have local and 800 access. What is the best way to do that?

I have just replaced Norstar Mics with IP Office. We used the Norstar phones with the 30 port adaptors. The customer wants to be able to transfer directly to voice mail. I have short code #xxxx Voicemail collect "#"N This doesn't work it transfers to mail but not to the mailbox just a general...

Have new CS100S, whenever Call server recognizes Media Gateway the server reboots. The Call Server is 4.5 software and using default config. Any ideas?

The voice mail box is recording the fax tones and not recieving the fax.

I am setting up new customer and they would like Faxes to go to their mailboxes. I have faxes reaching mailboxes but not being recognized. I read that to have mailboxes accept fax they need fax properties. I do not find anywhere to set those up. The BCM 50 has keycode for Fax Suite. Does it also...

I have customer that has BCM 400 with PRI that is experiencing some funny problems. They want to foward their DID numbers to their Cell phones. I have set up line redirection and when testing from a cell phone the forwarding won't work and you get dial tone on the cell. If the DID number is...

I have been looking thru documentation but can't find answer to this question. Is the NT1P63 Fibre Optic Packlet a single mode or multi mode card?

make sure SFA is on the newset and the old number is alt. extension for new number