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yes sir its possible, but it also depends on your environment.

Have a call with NICE Sales and they will put you on right path.

have a look here https://www.extranice.com/EIS/ProductDocumentation/NICEPerform/NICE%20Perform%20Release%2035/Certified%20Servers%20Guide%20-%20NP%203.2%20-%203.5.pdf

http://education.nice.com/

have a look here for more information https://www.extranice.com/EIS/Pages/searchresults.aspx?k=SW-9574&s=All%20Sites

check summary.doc it should list the DVD type and model. once logger boots the backup server module checks the bsrv reg versus what is installed if it differs the Backup server module will fail to load. DVD's were never a good idea from NICE. they are two diffeent models with two different...

check the network card order in network advanced settings

hi what is your retention for your business? as the calls were archived to AIT Tape they were written i presume a long time ago, they are in NICE format, there not archived as WAV files. Best way would be to look forward as latest NICe solution offer full encryption. Alternatively store the...

sounds like you need a disaster recovery plan. unfortunately 8.9 is sunset so you are limited with yuor options. in latest 4.1 you could have a active-standby solution

please see https://www.extranice.com/EIS/ProductDocumentation/NICEInteractionManagement/NICE%20Interaction%20Management%20Release%2041/Digital%20Certificate%20Usage%20with%20NICE%20Security%20Solutions%20-%20NIM%204.1%20-%20NP%203.2,%203.5.pdf

have a look here for upgrade policy https://www.extranice.com/EIS/ProductDocumentation/NICEInteractionManagement/NICE%20Interaction%20Management%20Release%2041/Upgrade%20Policy%20-%20NIM%204.1.pdf

its a link to the minimum requirements for workstation, you must be a end customer not BP just tried it and can access it, or maybe you havent requested access to the security section on extranice. you should see a security tab after you logon right beside enterprise, if you dont you need to...

check rules manager and ensure no 100% screen recording. check HDD space on screen logger and ensure its sized for your retention needs. also check screen expansion tool to expand your storage on screen logger. check screen logger config in system admin

have a look here https://www.extranice.com/Security/ps/NiceInform/Nice%20Inform%20Release/NICE%20Public%20Safety%20Recommended%20Servers%20Guide%20R3.2.pdf

check ports list on design considerations document located here https://www.extranice.com/EIS/ProductDocumentation/NICEInteractionManagement/NICE%20Interaction%20Management%20Release%2041/Forms/By%20Subject.aspx

hi. you will find documentation on moving nice components on https://www.extranice.com

have a look on nice university on extranice for business partners. some good stuff on there to show you how to troubleshoot

hi 3.1 is now sunset so you may want to look at upgrading. 3.2 was first version that supported win 7 64 bit. not supported basically means that they tested it against that version but it doesnt work for whatever reason, mostly because the dll were complied for 32 bit OS.

nice have an extensive troubleshooting manual for nice perform 3.2. it can be viewed and downloaded from https://www.extranice.com

hi Craig. Basic recording user occurs when no CTI is received for a particular device. What I would check is the devices you are monitoring. the basic recording can happen 1. if there is static or noise on recorder and it causes a session on voice logger 2. no cti is recieved for particular...