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Thanks Big Guy! I can always rely on your advice!

Folks, I have a customer with a UCx50, who is using Norstar 7316e and 7310 phones. The problem is that whenever they try a voice call, the receiving phone becomes muted immediately, causing the sender to not hear an answer-back. Suggestions please?

Thanks Telcodog, but the remote locations do not have 10-digit phone numbers, only SIP phones from the main server, which identifies the server location, not the remote location. I just don't know of any way to make the server identify the remote location, because there is no ANI/ALI spill from...

Thanks to all!! It was a simple fix actually. We took the day off came back, found the glitch (site name) and it work fine!

All, I'll check over the weekend; I don't want to take the system down during business hours (HIGH CAP?). I'll check for a multiple pair scenerio as well. Thnaks folks. Will let you know what happens......next week.

Folks, internally the caller ext appears in the window; didn't try external incoming and yes I checked CFNA and CFB; both set to voicemail on ext 236.

Folks, I have two M7310's ringing @ the same time when ever you dial either number (223 & 233); I have looked in ANS DN's, ring groups. hunt groups and the like. What did this 'ole retired phone guy forget please? Suggestion(s) would be greatly appreciated. Thanks!