Installion error message

Which OS version are you using...2000.2.6? If so, the error message you're experiencing is a known bug. The workaround is just to click "OK," you should have no adverse effects.

Here's the link:

CSCed27066
User gets an AddAnonymousWebUserAccess failure error message during the installation of Cisco CallManager Release 3.3.



TMH

Incidentally, I got the same error message when doing a clean install of 3.3(3) using OS version 2000.2.6. No problems after I clicked OK.

TMH

I agree the installation continues and says it is sucessful. Problem is the web pages don't display properly after the install - i.e. the .XML pages the phones request don't work. The CCMAdmin pages seem to be OK but these have different IIS Security settings.

See my other post

Andy

You didn't by chance install W2K from your own CD's, then run the OS upgrade...?

I have tried this in the past, and the phones are unable to access any services or the corporate directory. It has to do with which account IIS is using for the IWAM_<servername> account.

The 2000.2.6 upgrade IIS, and adds new account and, if you've installed W2K yourself, essentially breaks IIS for the phones. It's a pain to set back to rights.

TMH

Jerake75

Yes. I thought this was the case. I have all the Install Disks, but the system I am trying to install CCM on is a DL320 with SCSI and NOT IDE so the hardware detection disk works but it installs the MCS 7825 image with IDE support and no SCSI so blue-screens every time as the Compaq SCSI driver isn't installed.

Is there a workaround for this? i.e. change the security on IIS? Will installing W2K without IIS and then running the OS Upgrade fix anything?

Thanks

Andy

I had thought about installing W2K w/out IIS, but never got that far. I experienced the same problem while setting up a test CCM lab on non-standard hardware. I installed W2K, then 2000.2.6 upgrade, then CCM 3.3(3), and when it came up, my IIS was broken. I went through an entire drama trying to fix the accounts, but I don't know enough about IIS. I eventually just reformatted, installed W2K with IIS, did the registry hacks for a non-standard CCM system (including adding an OS Service Release = 2000.2.5sr2 and OS Upgrade = 2000.2.5 reg hack), and then installed CCM 3.3(3) from the CD's (no hardware detection, just the Installation and Recovery CD). Don't know if you want to go this route, though, if this is going to be in production.

I did, however, found a couple of promising leads concerning getting the accounts back to normal, but nothing that I could actually get to work. I was getting DCOM errors 10004 and 10005 all over the place; here's a link that I saved, it's from this forum:


You may want to try installing W2K w/out IIS and see if that works for you...I didn't try that. Let me know if that gets it done for you.

TMH

I should add that once I CCM was on there without first installing the OS upgrade, I ran the OS upgrade 2000.2.6. It still creates additional accounts in IIS, but the Services/Corporate directory all still worked after the upgrade.

TMH

Something else to keep in mind - if you install it the way that I suggested, BARS will not install on the publisher. BARS is looking for one of the COM's identity's to be IWAM_Guest, and if you install it the way I suggested, all of the installed COM's for CCM will be installed under IWAM_servername. BARS is looking for the IWAM_Guest, and the application will not install...

TMH

Wha hoo!!!!!!!! Eventually.

jarake75 I followed your instructions about NOT installing the OS Upgrade and CCM 3.3(3) is running correctly. From IIS manager all the sub-folders look right (the sort of opening box look as opposed to the folder look).

Thanks for your help. I can live without BARS since this is purely a test/training server (for me). I have a copy of the 3.3(3) disks and a DL320 so it should have been easy, problem was the DL320 I have has the SCSI controller and not the IDE one so the Hardware Detection disk sees it as a MCS 7825 and images it as such (no SCSI).

Andy

I'm glad it worked for you...took me awhile to figure it out, too, but this time I actually wrote it down! I redo my test lab every time I get ready to do a production upgrade (we're going to 4.1.2).

If you *do* install 2000.2.6, I did notice that it deletes two folders, but doesn't remove the virtual directory from IIS; you'll get a W3SVC error on reboot. The folders are C:\WINNT\system32\inetsrv\iisadmin and C:\inetpub\iissamples. You can either delete the virtual directories or add the folders back in under C:\<pathname>; either way, it has no effect. Just cosmetic.

TMH

Yes, I already saw that with my previous install procedure. All the defaults that get installed when you do a normal W2K IIS install are pretty much deleted. It is easy enough to remove these.
To be honest I don't think I'll bother with the OS Upgrade and I'll just download the stuff from Windows Update. The OS Upgrade does a bit more than just installs W2K patches I noticed though - it locks down the server quite well but I am not really bothered about that for the time being as I just want to increase my understanding of it.

I have been putting in Cisco networks for ages, and on quite a lot of these we (as a company) have deployed Cisco CallManager (along with other IP Telephony solutions). I don't really want to go on the training and would prefer to learn it at my own pace.

Thanks

Andy

Hi jerake75,
Do you have a copy of version 4.1(2) that you want to share? I have my call manager version 4.(0)2a running on
a PC and I would like to upgrade it to version 4.1(2) as
proof concept. would you help me out? Thanks. You have an email where I can reach you?

David

If you're upgrading from 4.02a, then you can use the web upgrade file from CCO...we're upgrading from 3.3(4), so all I have are CD's (required for upgrading from 3.3(4), I can't use the web package).

TMH

jerake75,
I have CCO login but it wouldn't let me download the web package. I know that I can upgrade with the web package but
I don't have access to the web package. Can you download the web package and let me use it?

David
Voice Engineer-wannabe