Time Outs 1

Dross · Jul 15, 2004

We are using Enterprise 9 and some customized CSP pages. If you open ePortfolio and leave it open without using it for about 10 or so minutes you get the following error. The only resolution is to close ALL browsers and open again. Has anyone else had this issue. Business Objects support was very little help.

The error message returned is:

Your request was cancelled. The necessary security privileges could not be verified. Please contact your system administrator. [On Web Component Server: (server name).cacheserver]

synapsevampire · Jul 15, 2004

There is a timeout in Crystal Enterprise for inactive sessions to assure that Livenses are released.

Here's the whitepaper:

http://support.businessobjects.com/library/kbase/articles/c2013277.asp

I'm guessing that I don't understand thew question fully as CE support should have already suggested this.

-k

MaddogC · Oct 29, 2004

Did you manage to get a resolution to this problem? I am writing an csp interface for users to open reports published in Enterprise. I need to trap this error message so that I can redirect the user to a reconnect page.

The timeout needs to be set to a reasonable amount of time given the number of users we have compared with licenses.

Dross · Oct 29, 2004

We got over the issue by using the steps below. BO Support was no help what so ever. They even said it vcan't be done.

1. Login to each report with a hard-coded user name and password. Make sure this user has Administrator rights

2. Open another browser window that will relogin the user to their correct user name.

3. Move this window off the screen and close it after about 5 sec (this gives the user time to login back in)

I hope this helps!

MaddogC · Oct 29, 2004

Thanks, probably won't be possible to hard code all the reports with a hard coded user name I'm afraid as I check a users rights to a report for other functionality. I was hoping to do a response.redirect to a re-connect page if RetrieveIStore(IStore)=FALSE.

Any more thoughts?

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Time Outs 1

Dross

Programmer

synapsevampire

Programmer

MaddogC

Programmer

Dross

Programmer

MaddogC

Programmer

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