carl_sevron
Programmer
Hey guys/gals,
Bit of a lengthy post;
To start I'm not entirely sure who our providers are, hence the post here first to potentially gather some information, nor what the setup originally was and what I now have available from that.
We have an IP500 V2, Manager shows version 9.1.6.0 build 153.
This was all set up before I started at the company and we're looking to make a few adjustments.
Basically; IPO Manager shows 4 BRI lines, sub type ETSI, lines 1, 2, 5, & 6.
In IPO System Status > System > Control Unit
there are are two slots, each has a 'Combo Phones/VCM Module (8)' and 'Trunk Module (Dual BRI)' listed.
Each of the Trunk Modules lists 2 ports.
In slot 1, I see two ports each with 2 channels, all of which are administered and their state is either 'Connected' or 'Idle' which is fine.
But in slot 2, both port 1 and port 2 have 2 channels and none are administered. Both channels show their states as 'Out of Service'.
The card in slot 1 has ports 9 and 10 connected to our lines in (presumably).
and where each of these is connected there are two ports (totaling 4, which would match the 4 lines the system could utilize).
So my understanding of it is that we can only have 4 concurrent connections, due to the dual channels on two lines.
We would like to make use of the other two lines but I'm not sure whether they're even live, so my first question would be what are the chances the other two lines will work? And if they do not work, does anyone know why it would be installed with two sets of two ports, where one of each set is in use? Why not just use the one set and use both ports of that..?
I made the assumption that since it's set up the way it is the other two lines will work, and connected one to port 9 of the second card, but to no avail, attempts to call out from one line would often report 'waiting for line' or not dial out at all, but occasionally would. If the line will work is there anything that can be done on our end to set this up, or is it going to be need to be activated externally?
The labels on the ports are branded by Openreach so I'm assuming I can get info from BT about how to activate the two other lines, if possible, but I thought maybe whoever set up the system might act as the middleman for this instead, and is there anything that I can look for to indicate who I should be contacting to get someone out to make the amendments we are looking to make?
I've been looking through Manager myself, and using the help and guidance of yourselves on here which has been a great help. But when I inevitably hit a roadblock I'm not sure where to look for the engineer.
You'd think there'd be some paper trail of the purchase and the installation, but apparently we're not that organised and it's been 4 years...
Anything you can offer would be greatly appreciated,
Thanks.
Bit of a lengthy post;
To start I'm not entirely sure who our providers are, hence the post here first to potentially gather some information, nor what the setup originally was and what I now have available from that.
We have an IP500 V2, Manager shows version 9.1.6.0 build 153.
This was all set up before I started at the company and we're looking to make a few adjustments.
Basically; IPO Manager shows 4 BRI lines, sub type ETSI, lines 1, 2, 5, & 6.
In IPO System Status > System > Control Unit
there are are two slots, each has a 'Combo Phones/VCM Module (8)' and 'Trunk Module (Dual BRI)' listed.
Each of the Trunk Modules lists 2 ports.
In slot 1, I see two ports each with 2 channels, all of which are administered and their state is either 'Connected' or 'Idle' which is fine.
But in slot 2, both port 1 and port 2 have 2 channels and none are administered. Both channels show their states as 'Out of Service'.
The card in slot 1 has ports 9 and 10 connected to our lines in (presumably).
and where each of these is connected there are two ports (totaling 4, which would match the 4 lines the system could utilize).
So my understanding of it is that we can only have 4 concurrent connections, due to the dual channels on two lines.
We would like to make use of the other two lines but I'm not sure whether they're even live, so my first question would be what are the chances the other two lines will work? And if they do not work, does anyone know why it would be installed with two sets of two ports, where one of each set is in use? Why not just use the one set and use both ports of that..?
I made the assumption that since it's set up the way it is the other two lines will work, and connected one to port 9 of the second card, but to no avail, attempts to call out from one line would often report 'waiting for line' or not dial out at all, but occasionally would. If the line will work is there anything that can be done on our end to set this up, or is it going to be need to be activated externally?
The labels on the ports are branded by Openreach so I'm assuming I can get info from BT about how to activate the two other lines, if possible, but I thought maybe whoever set up the system might act as the middleman for this instead, and is there anything that I can look for to indicate who I should be contacting to get someone out to make the amendments we are looking to make?
I've been looking through Manager myself, and using the help and guidance of yourselves on here which has been a great help. But when I inevitably hit a roadblock I'm not sure where to look for the engineer.
You'd think there'd be some paper trail of the purchase and the installation, but apparently we're not that organised and it's been 4 years...
Anything you can offer would be greatly appreciated,
Thanks.
![[wink]](/data/assets/smilies/wink.gif "[wink] [wink]")
