Post Call / Satisfaction Survey

thread940-1747035

Hi Guys,

I am in a similar position to setup a survey.

Reading the referenced thread, Gunnaro had a method to have the survey results emailed without dealing with a DB.

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[Open DB] ->
Menu-action, Prompt 1, 5 choices + replay -> DB Execute 1, Insert $KEY->
Menu-action, Prompt 2, 5 choices + replay -> DB Execute 2, Insert $KEY->
Menu-action, Prompt 3, 5 choices + replay -> DB Execute 2, Insert $KEY->
etc, etc,
[Close DB]
Than a "thank you, and good bye" prompt.

You can also put this in an email, and skip the data base completely.
Put in a Generic-action, with $CPxx instead of the DB Execute, and put all
the CP's in an mail with the questions for each of them.

Q1 "How would you rate the agent?: $CP1
Q2 "How well did the agent know the product?: $CP2
etc, etc,
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I'm a bit confused when trying to setup a module to do what is mentioned above.

I wanted to see if any others have any other creative ideas for post call surveys.