IP Office SCN Short Code 41 problem. 2

TBITservices · Feb 2, 2015

I have 2 IPOs configured in a SCN. Site A (IP 500 V2 7.0)is the main site Site B is a new site. Site A has a VMPro server (Version 7.0) locally. I have site B (IP 500 V2 8.1)configured as Centerlized Voicemail. Everything works great except running site B's shortcode *41 (contact Closure) from Site A. Why I need this is because Site B has a Door Phone that autodials an Auto Attendant. The Auto Attendant in being done on the VMPro server at Site A. So when you configure the Auto Attendant to Open the door (Contact Closure *41 IPO Site B), it opens the door at Site A.

I have tried:
1. Creating a new shortcode *338 in Site A where it pluses relay ONE using Line Group ID 20 (an H323 line to Site B in the SCN).
2. Creating a user EXT 277 on Site B that has an unconditional forward to shortcode *41
3. Created a shortcode on site A using feature BREAK OUT using the telephone number as the IP address of Site B like this 192*186*1*12 and Line Group ID 20 and tried Line Group ID 0
4. I also tried creating a new shortcode *337 the does the same thing as shortcode *41.

The above resulted as:
In trial 1. I hit *338 and it still tries to open the door at Site A
In trial 2. If you type in the user's extension number it works fine from site B, but from site A it want to go to the user's Voicemail. I then turned off the user's Voicemail and now site A "Number Busy." From site B there was no change except after the system opens the door the extension rings busy (which is not a big deal).
In trial 3. Nothing happens, like the system is waiting for more numbers, I then press # and it says "Incompatible Disc."
In trial 4. was the same result as using the original *41 shortcode.

Any thoughts would be greatly appreciated!

derfloh · Feb 2, 2015

You should avoid using different firmware releases in a SCN. Especially when you use VMPro.

TBITservices · Feb 2, 2015

Thank you for the fast reply!! Do you think that could be causing the problem? I also forgot to mention that I can run any short codes that are on Site B doing any of what was tried. However, short code 41 is the only one that does not work.

IPGuru · Feb 2, 2015

if you send the digits to the remote IPO they should be treated as if they were dialled locally on that system so I don't see why a basic short code should not work

SC:*338
TN:*41
Feature Dial
Line id <ID of SCN trunk>

However I am not able to test this & I doubt that Avaya expected a user at 1 location to be opening a door at another.

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

Gunnaro · Feb 2, 2015

This works just fine. Get dial tone from the other side and punch in *41.

Done this for a customer using his mobile phone to open the gates at different locations/systems.
FNE 00 dial tone System A, then ## for dial tone system B, *# dial tone system C, ** dial tone system D.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

TBITservices · Feb 2, 2015

Thank you everyone for replying. I have tried changing the short code as IPGuru suggested,
SC:*338
TN:*41
Feature Dial
Line id <ID of SCN trunk>

With the above, nothing happens, like the system is waiting for more numbers, I then press # and it says "Incompatible Disc." as in my 3rd trial above.

Gunnaro: I have tried using what you suggested, but I am getting exactly what the same thing: "nothing happens, like the system is waiting for more numbers, I then press # and it says "Incompatible Disc."

Could it be that the IPO versions are different? Something wrong with the new IPO?

Thanks again everyone!!

Gunnaro · Feb 2, 2015

Nope, I just did the same thing in my lab, an R8.1 connected to R.7 in SCN.
It triggers the relay.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

TBITservices · Feb 2, 2015

Thank you Gunnaro for testing!!! Now I know it should work!! I am at a complete loss!! Thanks again everyone!! I will post back if I some how get it working.

Gunnaro · Feb 2, 2015

I'll post the config for you later.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

intrigrant · Feb 2, 2015

I would change the *41 Shortcode to this:
*41/./dial/SCN line

TBITservices · Feb 2, 2015

Thank you Gunnaro, I would greatly appreciate that!!!

TBITservices · Feb 2, 2015

Thanks for the suggestion intrigrant, but the IPO still runs the local contact closure.

intrigrant · Feb 2, 2015

I have done this before and it always works with any feature which isn't a phone feature.
i.e. not follow me, DND, divert etc.
Features like paging, contacts, set huntgroup night/OOS status etc wll work like that over a SCN.
You must have missed something.

TBITservices · Feb 2, 2015

intrigrant, I agree! I am sure I did something wrong, but I am not sure where I went wrong. I don't think the SCN was setup incorrectly. So I am at a loss at the moment. Can you suggest another method I can run the 41 short code?

intrigrant · Feb 2, 2015

Observe with Monitor, only the standard options in the Calls filter enabled but with "Shortcodes" selected.
Add the shortcode *41/./Dial/H.323 line ID to the users shortcode list, dial *41 on that users phone and see what monitor tells you.
Last time I tried was on 8.1 and then it worked.
If you are not familiar with monitor traces ( sometimes it looks like Klingon )then post it here.

TBITservices · Feb 2, 2015

Thank you very much intrigrant. I will be down at Site B tomorrow to test. I will post the report here tomorrow.

Gunnaro · Feb 2, 2015

I've done it more or less the same way, but I made new short codes.

System B (far end)
#22#
Dial
#22#
SCN LINE NMBR

System A (Door open end)
#22#
Relay pulse
1 or 2 (depending on what relay)
0

Code:

22:45:45    6593707mS CMTARGET:     c0a801c800000401 203.4.1 14 H323TrunkEP: LOOKUP CALL ROUTE: GID=0 type=100 called_party=#22# sub= calling=1066 dir=out complete=1 ses=0
22:45:45    6593707mS CMTARGET:     c0a801c800000401 203.4.1 14 H323TrunkEP: ADD TARGET (N): number=#22# type=100 depth=1 nobar=1 setorig=1 ses=0
22:45:45    6593707mS CMTARGET:     c0a801c800000401 203.4.1 14 H323TrunkEP: SYS SC: #22# 4  sc=type=RelayPulse code=#22#, num=2 callinfop->sending_complete=1 secondary_dialtone=

Are you sure your SCN is setup properly, with SCN functionality?

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

TBITservices · Feb 2, 2015

Below is what I could grab for now. I am monitoring Site B (IP of IPO 172.80.6.11), calling from Site A (IP of IPO 172.80.10.3) using short code *123 as Break Out with line ID 20. I get a dial tone from Site B, I then dialed *41.

********** Warning: Logging to Screen Started **********
16:38:21 270132213mS H323Evt: v=0 stacknum=201 State, new=NullState, old=NullState id=-1
16:38:21 270132214mS H323Evt: v=0 stacknum=201 State, new=Present, old=NullState id=81
16:38:21 270132221mS CMLineRx: v=201
CMSetup
Line: type=IPLine 201 Call: lid=201 id=81 in=1
Called[172*80*6*11] Type=RemoteDial (125) Reason=CMDRdirect Calling[213] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageISO8859-1
invokeId 15042
user 'Michael' presentation Allowed
IE CMIEFastStartInfoData (6) 16 item(s)
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Michael
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Michael
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Michael
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Michael
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=213
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=7 class=CMDeviceStdPhone type=26 number=29 channel=0 features=0x20 rx_gain=32 tx_gain=32 ep_callid=4491 ipaddr=172.80.10.3 apps=0 loc=0 em_loc=0 features2=0x0
IE CMIEMohSourceId (247) MOH Source = 255
IE CMIESecurityData (253) 2 item(s)
16:38:21 270132221mS CMCallEvt: 0.1333.0 -1 BaseEP: NEW CMEndpoint f51dd188 TOTAL NOW=1 CALL_LIST=0
16:38:21 270132222mS CMCallEvt: CREATE CALL:106 (f5193b38)
16:38:21 270132223mS CMCallEvt: 0.1334.0 -1 BaseEP: NEW CMEndpoint f51e83b8 TOTAL NOW=2 CALL_LIST=0
16:38:21 270132225mS CD: CALL: 201.81.1 BState=Idle Cut=1 Music=0.0 Aend="Line 201" (451.1) Bend="" [] (0.0) CalledNum=172*80*6*11 () CallingNum=213 (Michael) Internal=0 Time=3 AState=Idle
16:38:21 270132225mS CMCallEvt: 201.81.1 106 H323TrunkEP: StateChange: END=A CMCSIdle->CMCSDialInitiated
16:38:21 270132225mS CMTARGET: 201.81.1 106 H323TrunkEP: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=213 dir=out complete=0 ses=0
16:38:21 270132226mS CMTARGET: 201.81.1 106 H323TrunkEP: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
16:38:21 270132226mS CMCallEvt: 201.81.1 106 H323TrunkEP: StateChange: END=A CMCSDialInitiated->CMCSDialling
16:38:21 270132227mS CMLineTx: v=201
CMSetupAck
Line: type=IPLine 201 Call: lid=201 id=81 in=1
16:38:21 270132228mS CD: CALL: 201.81.1 BState=Idle Cut=1 Music=3.0 Aend="Line 201" (451.1) Bend="" [] (0.0) CalledNum= () CallingNum=213 (Michael) Internal=0 Time=6 AState=DialInitiated
16:38:21 270132230mS H323Evt: v=0 stacknum=201 State, new=OverlapRecv, old=Present id=81
16:38:21 270132317mS RES: Mon 2/2/2015 16:38:20 FreeMem=60089956 59651876(1) CachedMem=438080 CMMsg=4(5) Buff=5200 1422 998 12463 5 Links=7841 BTree=0 CPU=1/3/13974/32168/35216/1
16:38:21 270132317mS RES2: IP 500 V2 8.1(69) Tasks=48 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=50 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=16 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:38:21 270132317mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
16:38:22 270133612mS CMLineRx: v=201
CMInformation
Line: type=IPLine 201 Call: lid=201 id=81 in=1
Called[*] Type=Default (100) Reason=CMDRdirect
16:38:22 270133612mS CMTARGET: 201.81.1 106 H323TrunkEP: Setting Hard Timer 4000
16:38:22 270133612mS CMTARGET: 201.81.1 106 H323TrunkEP: LOOKUP CALL ROUTE: type=100 called_party=* sub= calling=213 dir=out complete=0 ses=0
16:38:22 270133613mS CMTARGET: 201.81.1 106 H323TrunkEP: ADD TARGET (N): number=* type=100 depth=1 nobar=1 setorig=1 ses=0
16:38:22 270133899mS CMLineRx: v=201
CMInformation
Line: type=IPLine 201 Call: lid=201 id=81 in=1
Called[4] Type=Default (100) Reason=CMDRdirect
16:38:22 270133899mS CMTARGET: 201.81.1 106 H323TrunkEP: Setting Hard Timer 4000
16:38:22 270133900mS CMTARGET: 201.81.1 106 H323TrunkEP: LOOKUP CALL ROUTE: type=100 called_party=*4 sub= calling=213 dir=out complete=0 ses=0
16:38:22 270133900mS CMTARGET: 201.81.1 106 H323TrunkEP: ADD TARGET (N): number=*4 type=100 depth=1 nobar=1 setorig=1 ses=0
16:38:23 270134212mS CMLineRx: v=201
CMInformation
Line: type=IPLine 201 Call: lid=201 id=81 in=1
Called[1] Type=Default (100) Reason=CMDRdirect
16:38:23 270134213mS CMTARGET: 201.81.1 106 H323TrunkEP: Setting Hard Timer 4000
16:38:23 270134213mS CMTARGET: 201.81.1 106 H323TrunkEP: LOOKUP CALL ROUTE: type=100 called_party=*41 sub= calling=213 dir=out complete=0 ses=0
16:38:23 270134213mS CMTARGET: 201.81.1 106 H323TrunkEP: ADD TARGET (N): number=*41 type=100 depth=1 nobar=1 setorig=1 ses=0
16:38:23 270134213mS CMTARGET: 201.81.1 106 H323TrunkEP: SYS SC: *41 3 sc=type=RelayPulse code=*41, num=1 callinfop->sending_complete=0 secondary_dialtone=
16:38:23 270134214mS CMTARGET: 201.81.1 106 H323TrunkEP: SC LOCALPROCESS
16:38:23 270134214mS CMTARGET: 201.81.1 106 H323TrunkEP: CancelTimer CMTCDelayedProcessing
16:38:23 270134215mS CD: CALL: 201.81.1 BState=Idle Cut=0 Music=0.0 Aend="Line 201" (451.1) Bend="" [] (0.0) CalledNum=*41 () CallingNum=213 (Michael) Internal=0 Time=1993 AState=Dialling

********** SysMonitor v9.0.5.0 build 972 [connected to 172.80.6.11 ] **********
16:38:27 270138356mS PRN: Monitor Status IP 500 V2 8.1(69)
16:38:27 270138356mS PRN: LAW=U PRI=0, BRI=0, ALOG=4, VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=3 TYP=2) 1-X=0 CALLS=1(TOT=106)
16:38:42 270153818mS RES: Mon 2/2/2015 16:38:41 FreeMem=60089036 59651876(1) CachedMem=437160 CMMsg=4(5) Buff=5200 1423 1000 12463 5 Links=7839 BTree=0 CPU=1/2/13974/32129/35216/1
16:38:42 270153818mS RES2: IP 500 V2 8.1(69) Tasks=48 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=47 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=16 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:38:42 270153818mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)

********** Warning: Logging to Screen Stopped **********

Gunnaro · Feb 2, 2015

Looks like you got it

16:38:23 270134213mS CMTARGET: 201.81.1 106 H323TrunkEP: SYS SC: *41 3 sc=type=RelayPulse code=*41, num=1 callinfop->sending_complete=0 secondary_dialtone=

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

TBITservices · Feb 2, 2015

Gunnar, the door is still not opening. I am trying your way now. I see on yours it says "sending_complete=1" while mine log says "sending_complete=0"

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IP Office SCN Short Code 41 problem. 2

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