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IPLDK20 - Fax Forwarding

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magnethead

magnethead

Technical User
Nov 25, 2014
44
IE
Hi There,
I recently got my IPLDK20 system setup as a simple four extetsion office PBX thanks to 2311angel.
Link

I'm wondering if I can use the fax forwarding feature (hopefully). I installed a new HP Laser printer and after configuring it every which way, discovered that the phoen cable provided by HP which the help files say you MUST use (4 copper lines) was the problem, so once a 2 line cable was insalled everything started working. Maybe obivous to a Telco head but not me.

I number the stations 1 -4 please see below and also see the physical port setup...
Stations_zps1a332058.jpg

IMAG0404_zps96a4cec0.jpg


Here is the info from the Manual on Fax forwarding...It mentions that the line must be connected to station 17? Does this mean I can't use it...I only have 12 ports (please see below)

2.4.28 Automatic Fax Transfer
(ipLDK-20)
Description
The system will determine if an incoming call from the preprogrammed CO line is for a FAX or for speech terminal by detecting the tone of the call (1100Hz, 0.5s ON/3s OFF repeated). When the system detects a FAX tone from the incoming line within the predetermined time, the System will transfer the call to the appropriate FAX Station. If the FAX tone is not detected within a predetermined time, the System will transfer the call to the appropriate Station(s).


Condition
􀂃 Only one CO line can be programmed as a FAX CO line. If the FAX CO line is not programmed, Automatic
Fax Transfer will not be activated.
􀂃 Station 17 is used as the FAX Station. The FAX machine should be connected to the port for Station 17 to
use this feature.
􀂃 If the FAX CO line is not answered within the FAX CO call time, the incoming call will be disconnected.
􀂃 Outside caller connected to the FAX CO line will hear a ring back tone while the system is detecting a FAX
tone.
􀂃 In order to transfer calls from the FAX to a FAX station, do not assign CO ring to the FAX Station 17.
􀂃 If a CO line is programmed for DISA and for Automatic FAX Transfer as well, incoming calls from that CO line
are served as DISA calls. So, if a user wants to call the FAX station, just call station 17 by exploiting DISA call.
􀂃 When the FAX machine goes idle after a FAX call, the associated CO line is released.
􀂃 If the FAX CO line is disconnected during a FAX call, the CO line is released and the FAX machine will return
to an idle state.
􀂃 Only Analog lines are enabled for using this feature.


Admin Programming
􀂄 Auto FAX Transfer CO (PGM 161, FLEX17 )
􀂄 FAX tone Detect Timer (PGM 182, FLEX13)
􀂄 FAX CO Call Timer (PGM 182,FLEX14)


I would like the system to automatically forward the incoming fax to extension 4 by default.

Thanks for any help you can provide, if you need more information just ask.

Nathan
 
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Hi,
Just to clarify the above question, on the list of constraints, it says "Station 17 is used as the FAX Station. The FAX machine should be connected to the port for Station 17 to
use this feature."

With my hardware setup (No port 17) ...Does it rule me out of using this feature...I guess these IP LDK20's come with more ports also?

Thanks
 
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You need to use port 8, or the last extension on the bottom row.
PGM 161 button 17 is where you tell the system which line to check for fax cng tone. It looks like you are using line 2
 
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Hi Thermus,
Thanks for the help, I did what you said, Moved the office extension to SLT8.. and changed the PGM161 to line 2.
THere is one Main analog line coming into the office, with 4 extensions off it, I want to divert the fax to only one extension always and not bother the other extensions (Is this even possible)

I noticed a change in behaviour, before when ringing from outside, it would ring normally, like ring,ring.......now when you ring in, there is one ring,ring...followed by what sounds like the tone when you ring a foreign number...booonn...booon. So something changed.

The problem is that when I send a fax in, all extensions ring still, so the reception picks up and has to transfer into the office.

Can you help?
Nathan
 
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If you only want one extn to ring ( eg fax extn )

Programming from phone:
In PGM 144, choose line 0202, flex 1 for day ( 2 for night ) extn range is 1 - 4, press speed button ( or delete softkey depending on phone), Hold/save.

This removes your ring assignments for the line.

PGM 144, line 0202, press flex 1 for day (flex 2 for night), enter the fax extn twice,dial 0 ( for ring delay) hold/save.

This should get all your calls ringing only on the extn specified and nowhere else.

Also remove line 2 from PGM 161 - button 17. As in make it empty
 
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THanks again for your help, I have only standard Analog phones, so the programing is only done through PC Admin.

If I understand your previous post, it would remove ring assignments from all extensions and re-apply only to the extension 2.

I was given hope by the description in the manual where it says:
2.4.28 Automatic Fax Transfer
(ipLDK-20)
Description
The system will determine if an incoming call from the preprogrammed CO line is for a FAX or for speech terminal by detecting the tone of the call (1100Hz, 0.5s ON/3s OFF repeated). When the system detects a FAX tone from the incoming line within the predetermined time, the System will transfer the call to the appropriate FAX Station. If the FAX tone is not detected within a predetermined time, the System will transfer the call to the appropriate Station(s).

There are only 2 people in the office at the moment, the secratary and the main business user, Both use their phones for Voice calls, but the main user also has a fax/Printer on his desk, so when a call comes in the secratey answers and transfers into him, he holds the phone in his hand while tapping the 'fax receive' button on the machine, then hangs up.

I wanted to by-pass the need for the secratery to tranfer (if the IPLDK can detect a fax tone) and transfer fax calls directly to him, so he just picks up and hits answer.

I see that the fax station is usually deadicated for these systems (not the case here) and in the manual it states

"In order to transfer calls from the FAX to a FAX station, do not assign CO ring to the FAX Station 17" .....so basically the line used for transfering faxes to should not have a ring assignment...
If that's the case, I'll revert back to the manual method [ponder]
 
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Then you need to go back to the PGM 167 method.

Also turn on FAX MODE in PGM 112 for the fax extn. Forgot to mention that
 
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Hi Thermus, sorry for the delay, I had to wait until an eletrician wired up the office, so now the FAX machine is on it own line...Ports 4-7 have the 4 analog lines and port 8 has the Fax line connected.
I tried to give port 8 the 'station number' 17.....but it won't update.....I've tried deleting all the stations and entering again but it won't work.

I enabled the 'auto FAX-transfer' and also I edited the PGM112 (not mentioned in the manual excerpt above) as you said and turned on 'Fax Mode' also.

But still when I ring in, all stations ring first of all (I don't want any stations to ring if a FAx is coming in) and then the fax machine picks up automatiically after 2 rings....but it will do the same even if it's a voice call.

I don't think the 'FAX transfer' is enabled, even though I turned it to line 2 on PGM 161......When you call in, you get the foreign ring tone before someone picks up...obviously this is freaking customers out...can this be changed?

Thanks
Nathan
 
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Hi again,
ok, I think I'm not meeting one of the constraints....THe fax line is plugged to port 8, but I can not name that as station 17.
I try to delete all stations, and then I can enter port 8 as 17, but I can not then enter stations 1-4 in Ports 4-7.

If I delete all stations again, I can enter stations 1-4 in ports 4-7 but can not update port 8 with the station number 17...

DO you think there is a reason for this? like single digits and double digits can't mix for some reason?

Thanks
 
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Hi magnet

No you cannot use single and double digit extns. your extn "1" clashes with extn "17". go with 2 digit extns, port 1=10 to port 8= 17.

Ensure the country code in PGM 100 is correct as the strange ring tones your are hearing may belong to another country.

Also the 24IP will answer the call and check for fax tone on the line before deciding whether it is a voice or fax call, that is why there are strange ring tones.

It sounds like you have port 8 in ring assignment for your line, this should be removed because it will answer voice calls otherwise.

Confirm you are using line 2, I could be wrong just looking at your photo.

Then do PGM 161.

 
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Hi again Thermus,
YOu are right, we are using line 2 only and the country code is correct, I've updated the station numbers as you said...I'm putting in some Siemens euroset 2015 which have memory buttons, so the double digits don't matter
As you can see below, station 17 is not on the ring assignments, but all the phones ring when a fax is sent in...
One thing, the minute the 'auto transfer' is enabled in PGM161....I hear one normal ring when calling in, followed by that foreign tone(like when ringing international)
THe manual says this "Outside caller connected to the FAX CO line will hear a ring back tone while the system is detecting a FAX tone." ....Maybe that's the ringback tone...I'm hearing...it's like boom, wait a second, boom..........as apposed to the normal ring,ring.

Not having any luck updating the Fax tone detect timer :(

IPLDK-Fax_Transfer_zps735xbnbv.jpg
 
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haha, dodgy software :) ...I updated the "Fax Co Call Timer" with value 5 and it transfered in the Fax Tone detect Timer....There must be some mismatch between the software and firmware :)..addressing different memory locations :)

Great Stuff Thermus, It's working now :) Fax transfers straight to the Fax machine...happy days.

THe only complaint would be the tone, you hear when calling in ......Maybe that's the 'ring back' tone I'm hearing that the manual talks about...but that was sounding even before the timer was set....They were at zero originally.
the minute 'Fax transfer' was set to line 2, you could here that boom, wait, boom.....Any chance I can change that ring back tone to the standard ring?

Thanks again
 
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