Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Ip office analog trunks deayed on Comcast?

Status
Not open for further replies.
Jerrberr

Jerrberr

Technical User
Aug 14, 2006
95
0
0
US
I only have issues with Comcast analog lines. The system showing 9-16 second delays. Brand new out of the box, standard programming on ATM card IP office 9.0 in basic mode and another in Standard with default and tried customized line settings. Has anyone none seen this?

Jerr
 
Sort by date Sort by votes
Have you tried running the Automatic Balance Impedance Match on each of the lines?
 
Upvote 0 Downvote

As of now i have:
- set the lines to Loop start instead of iclid
- set the "await dial tone" in telephony to 500ms
- removed the ; (semicolon) from the ARS tables
- attempted to add ; to the 9N shortcode
- turned down dial delay to 1 sec
- turned down ring delay to 1 sec
- added in XXXXXXX; /N / Dial 3K1/ 0 to ARS tables
- added in XXXXXXXXXX; /N /Dial 3K1/ 0 to ARS tables

restarting each time, but nothing seems to change the delay.

My last effort was to send the config to another tech/distributor to run it on their system. They did not have Comcast and my config i initiated and started ringing in 2-3 secs.
anyone have anymore bright ideas? Or a new bottle of whisky, Advil or other mind numbing alternatives?

I appreciate any help Thanks

Jerrberr
 
Upvote 0 Downvote
Yes, I think, it has the start button, and no frequencies to dial in?
 
Upvote 0 Downvote
Analogue Options tab under each individual line. Click the Start button and it does its thing for a few minutes. I've had to re-run it multiple times until getting a consistent value.
 
Upvote 0 Downvote
Same issue with Time Warner, CBeyond and Telepacific for me. I've given up trying to find a solution. Avaya does not support non-copper analog trunks. Teach them to use the # key to terminate the dial string. It shaves about 6 seconds off the time.
 
Upvote 0 Downvote
semicolon's at the end of those ARS codes won't help anything. I added a short code of XXXXXXX Dial 3K1 N, and 1XXXXXXXXXX Dial 3K1 N and deleted the 1N; code. That will speed up all 7 and 11 digit (1+long distance) dialing on the phone system end and you won't need to dial # at the end of numbers. The rest is up to the telco. You shouldn't mess with dial delay, with the above short codes in the ARS dial delay is only for dialing while you look at the digits of the rest of the number so it doesn't time out on you.
 
Upvote 0 Downvote
Ok, getting those configs setup. I tried the auto line impedance, for some reason it doesn't let me save. I'll keep trying. If no success there i will do the ARS code in ( I never deleted the 1N short code, that's why it probably didn't work..)

I'll get back with he results , thanks for help


Jerr
 
Upvote 0 Downvote
Auto line impedence takes 5-10 minutes after you click start to find the right match. Then click ok to save it for that line only and no to save it for all lines on the card. Click ok to save changes for that line. Go to the next line and repeat. Once all lines have run, you need to do an immediate save (reboot) in order for the changes to take effect. I have never had an issue with Comcast after running impedence match.
 
Upvote 0 Downvote
TCboy that is great info. I need to go out to a customers site (who uses Comcast trunks) Monday and resolve 2 issues. Slow outbound dialing and echo. I will certainly try that. Looking at the line settings in IPO manager I see "Automatic Balance Impedance Match"... is that the option you're referring to?
 
Upvote 0 Downvote
Jayjr, yes, that's the option. As Telecomboy stated, it takes several minutes to complete...be patient!
 
Upvote 0 Downvote
Yes. It will seem like nothing is happening, but it is. Wait until the system finishes each line and you will get a response to "use best match xxxxx" for this line?. Choose yes, then no for all lines and move on to the next line. Like I said, once you have done this for all lines you need to do an immediate reboot to save the options.
 
Upvote 0 Downvote
Use your butt set to monitor the line as the call is being sent out. See how much of the delay is within the IPO, how much time is spent once dial tone is seized, and how long it takes Comcast to start ringing after they receive the dialing digits.

I've used Charter dial tone, and for 7-digit local calls, they actually go through faster with 10 digits (local area code and the 7-digit telephone number, but no leading 1). So in the ARS table, I added an entry of XXXXXXX dial 805N and 1XXXXXXXXXX dial 1N
 
Upvote 0 Downvote
On site this morning and tried doing the manual impedance matching but it seemed to only take 15-20 seconds. Every comcast trunk came back with 600. I ran it several times with the same result. Applied the changes to the system and I can still hear a tad bit of echo during calls. Did I miss something?

Changing the ARS fixed the long dialing delay. There is still a 3-4 second delay until the trunk actually begins to ring. Otherwise the phone timer starts as soon as you hit the 7th or 11th digit.
 
Upvote 0 Downvote
Bump, anyone have any insight on why the impedance match test only takes 20 seconds instead of the thought to be 15-20 minutes?
 
Upvote 0 Downvote
he said 5 minutes not 15 to 20 minutes

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1
 
Upvote 0 Downvote
I've got two IP Offices, same issue. That's the same issue, one system took a while and the other hit the 600 auto impedance match after 20-30 seconds. It seems to be the same for all Comcast.

One system this solved the delay on the other still working on. I can't explained why it takes longer on one and less time on another. I think it's Comcast thing with their gain levels and EMI clarity on this lines, but that's just a guess with my experience with pots lines.

Jerrberr
 
Upvote 0 Downvote
Problem with comcast as they are not real analog lines in your ars spell it out 1xxxxxxxxxx or xxxxxxx rather than the default value

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1
 
Upvote 0 Downvote
Try this in your ARS add two entries code 1xxxxxxxxxx, tel # 1N, feature dial 3k1, and line group id of trunk, 2nd entry code is xxxxxxx tel# N.
feature is dial 3k1, and add line group id. See if this works.This is how we get rid of these delays as the switch is looking for more digits.

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Dimorus
  • Locked
  • Question
ip office 406 and ip office 400 analog phones (downgrade)
Replies
4
Views
105
ipohead
ipohead
larrythephoneguy
  • Locked
  • Question
IP Office 9.0.200.860 moving to NUSO SIP Trunks
Replies
1
Views
76
larrythephoneguy
larrythephoneguy
ChiefPriest Abrantie
  • Question
Avaya IP Office Web Manager inaccessible on port 7070
Replies
2
Views
123
ChiefPriest Abrantie
ChiefPriest Abrantie
Abdul manaf
  • Question
Avaya IP Office Web Manager
Replies
2
Views
223
derfloh
derfloh
JJ L
  • Locked
  • Question
Avaya IP Office question
Replies
10
Views
211
ipohead
ipohead

Part and Inventory Search

Sponsor

Back
Top